Manager Office Operations

Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Tickets.com is looking for a Manager Office Operationspassionate about building engaging products for our fans. 

The Opportunity: The Manager, Office Operations and Facilities is responsible for managing the day-to-day operations and build out of MLB's new Los Angeles, California office, with the overall goal of ensuring that the office is a hospitable environment where people want to work.  This position will manage complex and technical duties related to MLB's office relocation project; prepare and maintain a variety of records related to facilities planning and construction; and ensure compliance with company practices and regulatory requirements.

Essential Job Functions:

• Project management of a build out of an office

• Manage logistics for office vendors - deliveries, set up, break down, COIs, building work orders as they relate to Office Operations
• Ensure that Office Operations are conducted in a manner that promotes safety and complies with all federal, state, and local laws, regulations, and codes
• Oversee and manage all construction needs, remodeling, painting, and refinishing of new office while ensuring that business is not disrupted
• Manage, oversee, and coordinate all facets of the construction phase of an office build out including mobilization, construction, and closeout

• Provide operational oversight for assigned workplace projects, and regularly communicate to project stakeholders on operational improvements, outcomes, and recurring issues 

• Act as company liaison to all outside vendors in the area of Office Operations (shipping and logistics, office cleaning, supply ordering, etc.)
• Review plans and specifications for construction, installation, new equipment, and equipment enhancements to ensure that all safe-workplace requirements have been met

• Manage and coordinate project team and contractors in communicating directives and ensuring the project scope is built according to plans, specifications, and cost limits.
• Ensure project-related coordination of City/County/State permitting and application processing.
• Assume responsibility for project documentation, lease updates and project records including lease correspondence, close-out schedules, warranties, contract/change order summaries, drawings, site plans, and administrative correspondence.

• Ensure the office has the amenities and facilities to enable employees to be productive and efficient while maintaining and reinforcing the culture of the company

• Monitor expenses and purchase order activities related to facility operation items, and participate in quarterly and annual budgeting processes

• Participate in ad-hoc projects as needed and requested

Requirements:

• 5+ years of experience in operations, facilities, and space planning
• Bachelor's Degree

• Knowledge of commercial property management, including building operations, tenant relations, leasing, contract services, coordinating tenant improvement construction projects, financial statement analysis, budget preparation and variance analysis

• Familiarity with general building standards and safety and emergency codes and protocols
• Ability to be in the office Monday through Friday; nights, weekends, and holiday coverage may be required on occasion
• Available and "on call" to address operations issues during non-work hours
• Excellent verbal and written communication skills
• Detailed-oriented, with strong project planning and time management skills
• Ability to work within a budget
• Flexible team player, with a track record of reliability and strong interpersonal skills
• Able to exercise discretion with highly confidential information
• Ability to lift approximately 20-40 pounds
• Computer literate, and familiar with all Microsoft Office products

Salary Range is $90-110K

We offer an Outstanding Benefits Package that includes:

• Medical
• Dental
• Vision
• STD & LTD
• 401K Retirement Plan
• Basic Life & AD&D
• Supplemental Life Insurance
• Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
• HSA & FSA
• Legal Plan
• Pet Insurance
• Tuition Reimbursement
• 5-day in office schedule
• MLB Tickets

Tickets.com is an Equal Opportunity Employer. Please click here to view our CCPA.