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SalaryOur Mission
To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay. Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.
Working at UMMA
UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here
Benefits and Compensation
UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!. Our compensation plan also includes paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!
SUMMARY
As a key member of the senior management executive team, the Chief Operating Officer (COO) works with the Chief Executive Officer (CEO) to advance the organization’s Strategic Plan, the implementation of new services, Managed Care objectives, overseeing HRSA, FTCA, and other regulatory requirements, and expansion projects. The COO serves as a key driver for the growth and overall success of UMMA including growth of patients and revenue, promoting a team approach to delivering high quality, cost efficient care where patient satisfaction and improved health outcomes are the primary goals; and providing a strong leadership presence in areas related to business operations.
Essential duties
- In conjunction with the CEO and management team participates in the development and implementation of the mission, vision, and values of the organization, including high quality, patient focused health care
- Acts as a liaison health IPA's and health plans as needed to ensure UMMA's business viability and operations
- In conjunction with the CEO and members of the management team, develops annual operating plans and corresponding budgets including staffing and other needed operating resources to achieve projected patient volumes
- Leads planning and continuous compliance requirements for HRSA OSV and FTCA regulatory requirements
- Efficiently project manages or oversees project management of initiatives related to operations.
- Confers with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems.
- Presents, facilitates, and leads assigned process improvement events using methods of culture appropriate team building, team energizing, data gathering and analysis, problem solving, and project management.
- Seeks and evaluates process improvement data, materials, and methods to match specific organizational needs and adapts them to use in the execution of process improvement events.
- Responsible for ensuring program and corporate compliance with Federal and State laws, EVCHC policies and procedures, as well as with external regulatory bodies such as PCMH, FQHC, HIPAA, OSHA, CLIA and other professional review and standards boards
- Works alongside C-Suite team to plan for capital expansion and ongoing operational needs.
- Coordinates with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction. Work side by side with executives in developing transformational strategies in the adoption of process improvement and guide staff in the implementation and execution of process improvement tools and methods.
- Provides Quarterly updates to senior management on manage care activities and proposals to ensure at least 75% membership utilization
- Works with UMMA's CFO to ensure patient payor mix and visit targets are being met to ensure timely medi-cal reimbursement
- In coordination with CFO, ensure fixed assets and depreciated assets are appropriately captured in inventory and proper documentation is used
- Responsible for creating and maintaining departmental budgets and monitoring against actuals
- Establish and regularly monitor UMMA purchase order process ensuring departments are following proper protocols
- Support the CFO in budget development and enforcement activities.
- Work with the CFO to review, approve, and track organizational expenses, implementing strategies to reduce costs as needed.
SUPERVISORY RESPONSIBILITY
The incumbent in this position leads and coordinates the work of several departments. In addition, the incumbent is expected to provide advice, guidance, and training in operational and administrative functions to staff
All employees are expected to provide the very highest level of service to Clinic patients and their families. In addition, their work ethic is expected to reflect the Islamic values and moral principles that inspired its founders. These include the core values that are universally shared and revered by society at large:
Service
Compassion
Human Dignity
Social Justice
Ethical Conduct
PHYSICAL ACTIVITY
While performing this work, the incumbent:
- Will spend substantial time standing, sitting, speaking and listening
- Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
To perform effectively in this position, the incumbent must have:
- Ability to make solid business decisions and determine proper action based on experience within the limits of policy and procedures.
- Ability to maintain absolute discretion over highly sensitive Clinic and medical information.
- Effective organizational skills to handle multiple activities with changing priorities simultaneously.
- Effective oral, listening and writing communications skills.
- Accurate math/accounting skills sufficient to develop and manage an annual department budget
- Ability to assume responsibility for a wide variety of projects including researching and analyzing business information.
- Demonstrated supervisory and leadership skills sufficient to manage a small staff and coordinate the work of professional volunteers.
- Ability to work effectively with people of diverse cultures, ages and economic backgrounds.
- Current California driver’s license and legally required automobile insurance.
QUALIFICATIONS, DESIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Bachelor's degree required. Master's degree is preferred.
- Ten+ years a manager or senior leader in a non-profit required. Experience at a health center, particularly an FQHC, is preferred.
- Prior experience working with an EHR is preferred.
- Strong computer skills with Word, Excel and PowerPoint required. Experience with Access preferred.
- A valid California Driver's license with insurable driving record is required.
- Excellent attendance record at prior employment is required.
- Prior experience with government grants is preferred.
- Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.
- Recommended Personnel Requirements for vaccinations and preventative testing: Covid-19
