Address
Form of workBuilding the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RISE talent developemnt framework, we Reach, Identify, Strenghten, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our business build solutions that impact the world.
SPX Technologies Engineered Air Movement team provides high attention to detail for products that are durable, energy efficient, and unparalleled in performance. Companies rely on Engineered Air Movement to provide comfort and mission critical and industrial cooling solutions.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As the Customer Service Manager, you will plan, direct, and manage all aspects of the Customer Service Departments to ensure that all customers both internal and external are provided with world-class service. This position supports multiple business units within SPX and will lead customer focused projects to completion.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
3. Order Processing & Documentation:
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
Preferred Experience, Knowledge, Skills, and Abilities
Education & Certifications
Travel & Working Environment
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
ABOUT SPX
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.
SPX TOTAL REWARDS
At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.
OUR VALUES
At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.
WORKING AT SPX
Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RISE talent developemnt framework, we Reach, Identify, Strenghten, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our business build solutions that impact the world.
SPX Technologies Engineered Air Movement team provides high attention to detail for products that are durable, energy efficient, and unparalleled in performance. Companies rely on Engineered Air Movement to provide comfort and mission critical and industrial cooling solutions.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As the Customer Service Manager, you will plan, direct, and manage all aspects of the Customer Service Departments to ensure that all customers both internal and external are provided with world-class service. This position supports multiple business units within SPX and will lead customer focused projects to completion.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
- Management/Leadership:
- Cultivate an environment that encourages maximum productivity and service effectiveness, personal growth and development, and open communications and teamwork.
- Partner in the recruitment of employees by actively participating in the hiring, selection, on-boarding and training processes.
- Participate and serve as functional lead in business projects focused on improving service or order entry, such as new business programs, system development, product updates and quality improvement programs.
- Translate strategy into functional goals and implement goals to enable effective leadership of the team. Manage by metrics.
- Help communicate and coordinate directly with customers, field sales personnel, remote warehouse personnel and internal departments regarding Customer Service-related activities, pricing, sales programs and promotions, order expediting and report generation.
- Continuous Improvement:
- Drive improvements to the Order Portals for assigned Business Units, in conjunction with the Customer Experience Director to better support customers.
- Manage the Customer Service teams to a Best-in-Class Customer Experience reflected through Customer Satisfaction Surveys.
- Develop metrics to manage work loads and ensure responsiveness exceeds customer expectations.
- Review and optimize Customer Service structure at each product line to ensure customer coverage is adequate
3. Order Processing & Documentation:
- Lead Commercial Order Entry and provide commercial order entry support for brands within your assigned Business Units.
- Utilize phone system software and phone capability to help improve Customer Service phone support.
- Maintain computer master files and tracking logs as required to support order entry and to administer and support departmental computer network system.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
- 6 - 10 years leading a Customer Service team in a managerial level position
- Demonstrated experience and advanced knowledge of order entry, inquiry, and report generation programs such as SAP, JD Edwards, ETQ Reliance, AS400, Microsoft office, Microsoft Dynamics, or other CRM.
Preferred Experience, Knowledge, Skills, and Abilities
- Training in formal problem-solving processes and tools, demonstrated quality improvement efforts.
- Ability to effectively train others.
- Ability to handle a variety of tasks in a fast-paced team environment.
- Decisive critical thinker able to make decisions based on sound business ethics.
- Ability to understand the needs of the customer as they relate to your assigned Business Units' product offerings.
- Ability to review and understand production schedules to ensure the customer is provided with the most accurate information and timely delivery of products.
- Polished group and interpersonal communication skills, both written and verbal.
- Must demonstrate abilities to plan, problem solve, develop programs, and make improvements relating to Customer Service.
Education & Certifications
- Bachelor's degree in Business Administration or similar combination of education and experience
Travel & Working Environment
- Up to (20%) - Travel to other facilities, vendors and for training.
- Main duties in call center/office environment.
- While in manufacturing environment foot, eye and ear protection will be required.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
ABOUT SPX
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.
SPX TOTAL REWARDS
At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.
OUR VALUES
- Integrity
- Accountability
- Excellence
- Teamwork
- Results
At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.
WORKING AT SPX
Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.
