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SalaryPay: $53000 per year - $60000 per year
At Great Wolf, theConference Services Manageris responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation.
Essential Duties & Responsibilities
- Creates and manages groups in OPERA S&C system
- Assists with 30-60-90 day catering forecast that is prepared weekly
- Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program
- Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
- Provide detailed information on groups' specific needs from arrival through departure
- Acts as a liaison between lodge and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site
- Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge
- Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering
- Meets the clients upon arrival and introduces them to key hotel staff.
- Communicates last minute changes of group functions to hotel staff and ensures satisfactory follow through
- Plans and conducts pre-convention meetings, as requested by client
- Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations
Basic Qualifications & Skills
- Associates degree in hotel/hospitality or related field
- Minimum 1 year in event/conference planning or related hospitality experience
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug screen
- Professional communication skills both verbal and written
Desired Qualifications & Traits
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
- Minimum 1 year supervisory/leadership experience in hospitality field
Physical Requirements
- Able to lift up to 20lbs
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time
