Service Manager

Service manager is responsible for keeping service team organized and motivated. This includes training, one-on-one, and sharing up date bulletins.

Education and/or experience:

-High School Diploma or GED Required

-Service department knowledge required

-Previous Management preferred but not required

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and /or ability required.

Major Duties and Responsibilities:

*To establish good communication and working relationships between departments internally.

*Oversee and organize service advisors daily operations

*Organize and maintain all crated inventory

*Ensure hours are properly closed out, time cards are completed, and monthly tracking sheet is updated

*Ensure estimates are done correctly and customers are notified before work is completed

*Keep technicians on task and properly schedule work to avoid time conflicts

*Keep set up personnel on task

*Submit and cashier all warranty R.O. and make sure monthly tracking sheet is updated

*Check for warranty claim shortages and overages

*Handle customer complaints—defer to GM if not able to satisfy customer

*Maintain all shop equipment (oil changes, services, cleanliness, etc.)

-pressure washer

-delivery trucks

-delivery trailers

-forklift

-And all shop tools

*Provide all employees with the proper tools and equipment to perform task

*Ensure shop area remains clean and safe with a professional appearance

*Report any accidents immediately to the GM and fill out first report of injury form

*Ensure all techs attend any schools or certification updates needed for the OEM’s

*Manage all service bulletins and educate employees on the bulletins including all recalls

Physical Demands:

Must be able to move around a shop atmosphere easily and perform light to moderately heavy lifting. Must be comfortable around shop tools and lifts. Will be walking and on feet most of the day. Must have full use of hands for typing.

Equipment Used:

Shop lifts

Vice

Tire machine

Press

All basic tools

Hoist

Fork Lift

Supervisory Responsibilities:

*Responsible for keeping employees schedule for hours and making sure no overtime is being made for hourly employees unless approved by GM

*Making sure that all employees under the service department umbrella are working together to keep a positive and safe working environment.

*Responsible for hiring and firing service employees, managing the employees, and reprimanding employees

*Managing the work flow

Commitments

. Treat all employees and customers fairly, courteously, with dignity and respect

. Maintain positive relationships with customers and employees

. Be early, flexible and available for scheduling of work hours

. Focus on Quality & Service

. Be neat and clean

. Wear uniform every day

. Demonstrate an interest in growing the dealerships business

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual’s disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Overtime

Work Location: In person