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Form of work
SalaryThis is an administrative vendor support position in an office environment.
Job Summary: This individual will be responsible for property maintenance needs that arise during a Tenant lease period.
ESSENTIAL JOB FUNCTIONS:
- Assists with all administrative duties required for the successful completion of work managed by the Maintenance Department.
- Recruits vendors as necessary to ensure timely completion of work orders.
- Coordinate with vendors to complete Tenant Maintenance Service Requests.
- Review / Process Property Maintenance results.
- Communicate findings with the Client Services Team.
- Interprets specifications and company policies to vendors.
- Resolves property level issues relating to Maintenance matters.
- Ability to work in multiple web-based client systems.
- Regular and predictable attendance and punctuality are essential functions of the position in order to facilitate collaboration and teamwork, timely client interaction and working with company equipment during scheduled business hours.
- Other duties as assigned.
KEY COMPETENCIES:
- Anticipatory - must be able to plan and identify unforeseen needs.
- Adaptability - embrace change and pivot when changes arise.
- Problem solving orientation - identify and solve problems with proactive, creative and innovative solutions.
- Perseverance - ability to see things through completion regardless of obstacles.
- Cultural steward - brings an element of fun and caring to the workplace.
- Learning mindset - is naturally curious and is interested in broad exposure and interaction outside of core administrative duties. Wants to deeply learn the business.
- Ability to self-manage, multitask and prioritize work.
- Thorough attention to detail.
- Deadline oriented.
- Presentation skills – must feel comfortable presenting information to a group of people.
- Must be able to understand, analyze and process data with proficiency.
- Strong communication skills and a strong sensitivity to tenant needs and concerns.
- Ability to interact effectively with clients, vendors and employees at all levels of the organization.
EDUCATION & EXPERIENCE:
- High School Diploma or equivalent.
- 2+ years customer service.
- Computer proficiency and familiarity with Microsoft Office Suite or similar software.
- 1+ year with Property Preservation, REO, or Property Management (preferred).
- Ability to read and understand work orders, safety rules, operating and maintenance instructions, and procedure manuals.
TRAVEL: No Travel is required
SUPERVISORY RESPONSIBILITIES: Supervision of other employees is not exercised.
WORK ENVIRONMENT & PHYSICAL DEMANDS: The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. This position requires prolonged periods sitting at a desk and working on a computer. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Work Location: In person
