Lead Medical Receptionist

Company Description
DiscoveryMD multi-center practice is looking for a qualified candidate to join our fast-growing company. DiscoveryMD, part of the Discovery Behavioral Health family of brands, prides itself with its clinical excellence of utilizing interventional psychiatry treatment such as TMS and ketamine, along with other evidence-based therapies that help patients reach their mental health goals and gain a new sense of hope for a brighter future.
Compensation Range: $21/hr- $24/hr
Compensation will be dependent upon geographic region, education, and experience
Our Offer to You!
We are dedicated to empowering our employees with their professional and personal development by providing:

• 401(k) with company match
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization

Job Description
Responsibilities

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs
• Train all new receptionist that are hired
• Assist with interviews for receptionist
• Coordinate the activities of front desk team
• Assign duties and tasks to front desk team when needed
• Maintain appropriate staffing coverage for all locations
• Work closely with billing partner to resolve past due balances
• Assist on assigned duties by practice manager

For a virtual tour of the facility, please visit our website at discoverymd.com
Qualifications

• High school diploma or GED required
• Behavioral or psychiatric office experience preferred.
• Experience with Office Ally or other electronic medical records systems preferred.

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That's why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we'd be happy to consider your application.
Additional Information
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.
For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/
Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.