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Form of workJob Description
As a Support Specialist, you will:
- Serve as the front line, supporting the company's driver-partners.
- Thrive in a fast-paced environment tackling an array of customer issues.
- Become an expert on its services and spread the love of Via everywhere.
- Deliver above-and-beyond customer service to the company's riders.
- Notice even the smallest trends and pain points, then brainstorm ways in which the company can create solutions to improve each customer’s experience.
- Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams.
Benefits:
- Employer-subsidized health, vision, and dental insurance
- Employer-subsidized life insurance
- Employer-subsidized short and long-term disability insurance
- A generous paid-time-off package
- Pre-tax commuter and healthcare spending
- 401K (optional)
Requirements:
- Must be located in the Park City, Utah area; job is onsite
- Clear communicator, good listener, with excellent reading comprehension and writing skills
- Excellent computer and technical skills, including experience with Microsoft Office and Google Suite, previous CRM tools like Salesforce a plus
- A well-rounded team player who takes ownership of (and pride in) your work
- Dynamic; willing to wear multiple hats and work on projects of all types
- You take initiative to solve problems and get the job done
- Empathy and the ability to put yourself in the customer's shoes
- Intellectually curious, and a willingness to embrace the uncertain
- General awesomeness and a sense of humor
- Bilingual in English and Spanish is preferred
