Jr. Salesforce Administrator

Title: Junior Salesforce Administrator
Location: Chicago, Illinois
Shift: Monday to Friday
Summary:The Junior Salesforce Administrator provides technical expertise to Heartland Human Care Services CRM users and wider business, while also carrying out vital audits, project support and administrative duties. This role works alongside our Salesforce Administrator in building and updating Objects, Page Layouts, Fields; managing user security (profiles, permission sets, roles); building and managing Report Types, Reports & Dashboards; creating and managing multiple sandboxes; and is involved in the overall maintenance and management of Salesforce, as well as taking charge of the data cleaning and development processes.
The Junior Salesforce Administrator leverages industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services . Individual accountabilities and work volume are established through the development of annual Success Objectives, within the responsibilities outlined below. This position reports to the Salesforce Administrator.
Essential Functions:
Duties & Responsibilities

• Provides technical support for all CRM users, manage support tickets in order of urgency and escalate when needed.

• Manages data and keeps records accurate, up to date, and consistent across Salesforce systems.

• Performs basic Salesforce administration (data maintenance, dashboard creation and support, report creation and support, field and page layout updates, etc.).

• Provides user account management (creation/de-activation, updates user profile, permission set and role assignment).

• Performs sandbox environment management.

• Conducts simple development based on business requirements (creating fields, page layouts, validations, formulas, etc.).

• Assists with implementing & testing all-new enhancements and add-ons from Salesforce releases, as well as custom internal enhancements.

• Assists in the creation and maintenance of Flows to automate processes.

• Works closely with cross-functional team members to contribute to ongoing projects.

• Provides regular reporting to the Salesforce Administrator and the Head of IT as required.

• Performs other duties as assigned.

Education and Experience:

• Bachelor's Degree in Computer Science, Business, Data Analytics, Information Systems, Communications, or related discipline.

• Two years of relevant experience as a Jr. Salesforce Administrator working with Salesforce Sales Cloud CRM, Systems/NPSP application (preferred) with experience in configuration, customization, and reporting.

• Basic knowledge on Apex and Visualforce development is a plus.

• Previous human services, NPO, or case management experience a plus

Certifications/Licenses:

• Certified Salesforce Administrator - required

• Platform Application Builder certification - preferred

Knowledge/Skills/Abilities:

• Technical Skills – Experience working with Salesforce Sales Cloud CRM Systems/NPSP; creating and managing multiple sandboxes, creating flows for automating business processes, ability to troubleshoot issues related to Salesforce configuration, data and automation; IT/system skills - Microsoft Office, Teams, CRM (Salesforce), Base99 (preferred); experience of managing and manipulating large sets of data using Excel. Experience using data import/export utilities (Data Import Wizard, Dataloader). Meticulous attention to detail. Experience of using Salesforce Communities (preferred).

• Analytical – Incorporates the fullest range of information available into analysis and decision making; uses appropriate technical processes/systems to develop and evaluate options in an effective and time-efficient manner; assimilates data to draw out relevant insights and findings from analyses; Identifies opportunities and risks to feed into decision making; presents analyses in an appropriate format providing clear and concise recommendations.

• Business Awareness – Understands and works towards the mission and the aims of the HA organization; seeks to learn and understand HHCS programs and business processes; is user centric – seeks to understand, listen and respond to user needs.

• Collaborative – Approachable, credible and willing whenever to engage with colleagues; actively and appropriately seeks input from others; focuses on interacting with colleagues in an positive and open manner; listens to what colleagues are saying and considers from different perspectives and tailor’s responses accordingly.

• Communication – Writes succinctly and clearly tailors level of detail to the requirements of the end user; communicates clearly and precisely and able to convey thinking comprehensively; provides regular, clear and concise communications to manager, colleagues or other relevant people to keep updated on activities; structures and prepares well-written, logical outputs with limited guidance and editing.

• Relationship Management – Demonstrates self-awareness: actively seeks feedback from others and acts upon it; explores new ideas with an inquisitive mind; questions the status quo and suggests new ideas; seeks out opportunities to drive continuous improvements in ways of working; open-minded attitude which welcomes change and new ideas.

• Planning/Organizing – Prioritizes and organizes time effectively, focusing on the key organizational priorities; develops ways of working and processes to execute and improve efficiency across the platform; methodically tackles problems, working with colleagues where necessary; takes account of the needs of other colleagues when considering how to execute a piece of work; promotes and utilizes effective project management skills; a collaborative and consultative approach to working with others; a team player with excellent interpersonal skills; a can-do attitude and drive to deliver to required deadlines

• Language Skills—Ability to read, analyze, and interpret general business documents and technical procedures. Ability to write reports, business correspondence, and operating procedures. Ability to effectively present information and respond to questions from internal stakeholders and levels of staff and management.

• Mathematical/Analytical Skills – Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and area. Understanding of simple formulas using operators and functions

• Reasoning Ability—Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions. Ability to synthesize written and verbal information.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Able to multi-task and lead in a fast-paced environment.

• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.

• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.

• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.

• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services .

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to work independently and remain self-motivated with minimal direct supervision.

• Strategic thought partnership and consultancy skills.

Work Arrangement:
Must have a remote space to work from home, and able to participate and engage in virtual meetings. Laptop and access to Teams environment will be provided by Heartland. May be required to attend in person appointments and meetings as requested.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to talk or hear.

• The employee is frequently required to stand; walk.

• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.

• The employee is frequently required to sit.

• The employee must occasionally lift and/or move up to 10 pounds.

• Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement
Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Pay: $46,500.00 - $72,200.00 per year

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Chicago, IL 60640