Salesforce System Administrator

Job Summary:
The Office of Information and Technology Services (ITS) works to build the capacity of schools to use information and technology, maintain network infrastructure, security standards, and support other departments to meet district goals. ITS provides innovative technology solutions that improve the quality of education for students, reduce the administrative burden on educators, facilitate parent interaction, increase community engagement, and support Client mission of transparency by focusing on the ease and equity of access to information.
We are looking for a dynamic and detail-oriented Salesforce.com Systems Administrator to join our team and support our K-12 public school district. The ideal candidate will have in-depth knowledge of Salesforce.com, coupled with a passion for education and community engagement. You will be working closely with various stakeholders, including faculty, administration, and IT professionals to ensure that our Salesforce.com environment is configured, streamlined, and optimized to meet our specific needs.
Key Responsibilities:

• Manage and maintain our Salesforce.com environment, including but not limited to: user setups, profiles and roles, page layouts, workflows, and other functionality as needed.
• Analyze and document the current Salesforce.com environments within the Client ecosystem.
• Define existing data fields within the Salesforce.com environments.
• Document how the data flows within the Salesforce.com environment and other ITS data systems to ensure adherence to infosec standards and policies.
• Outline the potential risk(s) that exists within each Salesforce.com environment in Client and propose mitigating strategies.
• Provide recommendations to develop, implement, and enforce Salesforce data entry standards to ensure data cleanliness and overall system reliability.
• Provide daily administration and support of the Salesforce database including, but not limited to, managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts, formulas, validations, data backups, writing reports, and creating dashboards.
• Regularly perform database de-duping and cleanup procedures.
• Develop and create customized reports and dashboards to provide relevant information on metrics to the management.
• Stay current with Salesforce updates and new features, and provide recommendations for process improvements.

In order to be successful and achieve the above responsibilities, the candidate must possess the following qualifications:
Education Required:

• Bachelor's degree from an accredited college or university in Computer Science or a similar quantitative field.

Experience Required:

• Certified Salesforce.com Administrator (ADM-201) or equivalent experience.
• Minimum of 3 years experience with Salesforce.com administration, ideally within an educational environment.
• Proficiency in customizing and creating Salesforce objects, workflows, page layouts, fields, validation rules, reports, and dashboards.
• Experience in user management, roles/profiles, Permission Sets, Sharing Rules, and security settings.
• Excellent understanding of the Salesforce.com data loader for data imports and exports.
• Strong communication skills and the ability to translate complex technical issues into understandable concepts for non-technical stakeholders.
• Highly self-motivated and directed with an attention to detail.
• Must be able to prioritize and execute tasks in a high-pressure environment.
• Knowledge of FERPA and other relevant data privacy regulations is a plus.

Preferred Knowledge, Skills, and Abilities:

• Salesforce Advanced Admin Certification
• Master's degree from an accredited college or university in Computer Science or a similar quantitative field.
• Experience with Salesforce.com's Service Cloud and Education Cloud.
• Experience working in a K-12 public school environment.
• Knowledge or certification in ITIL and TOGAF
• Knowledge of databases, project management, and data analysis tools, such as SQL, Stata, SAS, Google Suite, etc.
• Exceptional organizational, communication (oral and written), and problem-solving skills
• Strong attention to detail and data quality
• Ability to deliver in a fast-paced environment, respond immediately to multiple constituencies and meet established deadlines
• Ability to work in a team, with technical and non-technical personnel, and across departmental boundaries
• Flexibility to meet changing departmental needs
• Ability to work on multiple projects simultaneously