It Technician

This is a 24 Month Contract position that will be converted Full-Time.

C2C is Not Allowed. Candidates must be able to work on a W2 basis.

This is a IT Technician / Field Service Representative role. Your office will be in Minneapolis, MN. However, you will be asked to travel to End Client sites for installations/maintenance/troubleshooting. About 50% of the role is traveling to end clients sites - you will be traveling to clients offices, not residential homes. Candidates must be willing to utilize their own vehicles and travel upwards of 4 hours away in any direction. Candidates must have reliable transportation. Candidates are compensated drive time and mileage reimbursement. Strong candidates will have a reliable phone with unlimited data. Cell phone reimbursement will be provided.

There will be Off-Hours and Weekend Support for this role - so there will be lots of opportunities for OT pay.

Screening checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a Screening check.

Top 3 Skills

1. Flexible Schedule and Reliable Transportation

2. Computer Hardware + Software Experience / Printer Experience is a +

3. Good Personality - Customer Service Oriented

Description:

This position is primarily a PC Support technician for break fix issues on hardware. However, please still ask them about their printer experience with the questions listed in additional skills and qualifications. This candidate must be willing and able to travel upwards of 4 hours away in any direction. Mileage is compensated at the national mileage reimbursement rate. Drive time will be paid for as well.

Right now, we have open reqs for Field technicians in the following markets - all year over year contracts. Can/will be extended for another year based on performance. Travel position. Must have reliable phone with unlimited data. Reliable Transportation. Provides deskside support in the problem isolation and repair of Personal Computing and Printer Hardware, local software loads, file saves/restores, functional tests, and off-hours and weekend support.

This customer facing, non-exempt Client PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to Client's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.

This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both Client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow Client's business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Demonstrated core competencies of success in this position are:

Strong mechanical aptitude, working with tools and various alignment apparatus.

Alignment with customer's business needs while maintaining Client's contractual commitments.

Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.

Able to balance and prioritize multiple activities and issues.

Successful cause and effect understanding of financial perspectives on the business.

Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.

Attention to detail and commitment to administrative responsibilities.

Exercise solid business based decision making skills, taking appropriate risk to insure that both Client's and the customer's business need are met.

Independent thinking while adhering to standard technological/mechanical and business procedures.

Industry / company knowledge that provides solid technology solutions and options to the customer.

Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.

Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:

Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

Availability to work both scheduled and unscheduled overtime.

Participate in assigned work during non-traditional workdays, holidays and shift work.

Onsite customer facing experience.

Technical/mechanical hardware repair experience.

Demonstrated technical/mechanical aptitude for learning new technology.

High School diploma or equivalent, plus additional hardware technology training. College preferred.

*Dress: Business Professional: Black slacks and blue collared shirt.

*Cell phone reimbursement and laptop/tablet will be provided.

Employment Screenings will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in an employment screening.

Skills:

Printer support, Help desk support, Troubleshooting, Support, Windows 10, Printers, Desktop, Windows, Hardware, Printer repair, Technical support, Imaging, Printer hardware, Deployment, Lexmark, Ticketing system, Phone support, Repair, Client printers, Pc support, Install, Desktop troubleshooting, Desktop hardware, Installation, Pc troubleshooting, Active directory, Win10, Hardware repair, Dell certified, Dell certification, Microsoft, Hardware installation, Workstation, Desktop deployment, Hardware troubleshooting, Help desk, Customer service, Client, Helpdesk troubleshooting, Windows 7, Customer support, Hardware support, A+

Top Skills Details:

Printer support,Help desk support,Troubleshooting,Support,Windows 10,Printers,Desktop,Windows,Hardware,Printer repair,Technical support,Imaging,Printer hardware,Deployment,Lexmark,Ticketing system,Phone support,Repair,Client printers,Pc support,Install,Deskt

Qualifying Questions

What types of printers have you supported?

- Example A3, inkjet, laser jet etc.?

Brands of printers?

- Client, Canon, Client etc.?

What type of printer support has he/she done?

- fix jams, replace toner, replace cartridges, trouble shoot, actual repair etc.?

Experience Level:

Intermediate Level
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.