Address
Form of workSalary : $42,444.00 - $56,676.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Project (limited duration)
Remote Employment: Flexible/Hybrid
Job Number: 2023-P4048-15008
Department: Liquor and Cannabis Board
Division: Information Technology Services
Opening Date: 11/22/2023
Closing Date: Continuous
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws
This recruitment is open until filled. First review of applications will be November 30, 2023. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible for telework. This position is required to work in the office 2-3 days per week. This may change based on business needs.
** This project appointment is anticipated to last through December 31, 2025. **
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.
Our commitment to DEIB
The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB)in all aspects of our work. This includes a commitment to our workforce and external stakeholders.
It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have the opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.
Your opportunity at a glance
The WSLCB Information Technology Services Division is announcing an exciting opportunity for an IT Support Technician 1positionatOlympia, WA. This position reports to the Service Operation Supervisor in the WSLCB's Information Technology Services Division (ITSD).
The position serves and complements the WSLCB's mission and goals by advancing public safety and supporting compliance through technology by improving end-user technologies services and equipment in support of the agency's mission of safer communities for Washington State. The Service Desk Technician is an IT Customer Service position who will serve as an initial point-of-contact for IT service needs.
In this role, you will provide paraprofessional IT customer service to the System Modernization Project (SMP) staff. You will be the initial point of contact for configuring and shipping new devices to the staff, as well as troubleshooting basic issues with the devices used by project staff (both physical and virtual). You will also effectively identify and refer complex and priority problems/issues to the appropriate group or supervisor for resolution.
If you have an interest in an IT Customer Service role and providing technical support for the agency, we encourage you to apply to be a part of the WSLCB team!
WSLCB provides a modern work environment and excellent benefits including:
Duties
Some of the duties you will perform are:
Qualifications
Required Qualifications:
High School or GED and at least one (1) year of professional experience resolving IT customer service issues.
OR
An Associate degree or higher in Information Technology, or a closely related program.
Preferred/Desired Qualifications:
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email or call (360) 664.1720. For TTY service, please call the at 7-1-1 or 1-800-833-6384.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Location : Thurston County - Olympia, WA
Job Type: Project (limited duration)
Remote Employment: Flexible/Hybrid
Job Number: 2023-P4048-15008
Department: Liquor and Cannabis Board
Division: Information Technology Services
Opening Date: 11/22/2023
Closing Date: Continuous
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws
This recruitment is open until filled. First review of applications will be November 30, 2023. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible for telework. This position is required to work in the office 2-3 days per week. This may change based on business needs.
** This project appointment is anticipated to last through December 31, 2025. **
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.
Our commitment to DEIB
The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB)in all aspects of our work. This includes a commitment to our workforce and external stakeholders.
It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have the opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.
Your opportunity at a glance
The WSLCB Information Technology Services Division is announcing an exciting opportunity for an IT Support Technician 1positionatOlympia, WA. This position reports to the Service Operation Supervisor in the WSLCB's Information Technology Services Division (ITSD).
The position serves and complements the WSLCB's mission and goals by advancing public safety and supporting compliance through technology by improving end-user technologies services and equipment in support of the agency's mission of safer communities for Washington State. The Service Desk Technician is an IT Customer Service position who will serve as an initial point-of-contact for IT service needs.
In this role, you will provide paraprofessional IT customer service to the System Modernization Project (SMP) staff. You will be the initial point of contact for configuring and shipping new devices to the staff, as well as troubleshooting basic issues with the devices used by project staff (both physical and virtual). You will also effectively identify and refer complex and priority problems/issues to the appropriate group or supervisor for resolution.
If you have an interest in an IT Customer Service role and providing technical support for the agency, we encourage you to apply to be a part of the WSLCB team!
WSLCB provides a modern work environment and excellent benefits including:
- A comprehensive (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
- Paid
- (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
- Tuition reimbursement (courses taken with prior approval in order to further employee's career development with the WSLCB)
- Training and career development programs (including online courses and LinkedIn Learning)
- A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
- - a confidential program created to promote the health, safety and well-being of public service employees
- Generous wellness program (we offer reimbursements for certain fitness related activities)
- Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia)
- Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work.
- Free parking
Duties
Some of the duties you will perform are:
- Serve as SMP Project initial point of contact for TIER 1 support for customers.
- Perform installation, configuration, testing, maintaining, monitoring, and troubleshooting SMP Project end-user workstations and related hardware and software to deliver required desktop service levels.
- Identify the need to escalate so the impact to the user is at a minimum.
- Provide working level knowledge of documented Desktop Services process and procedures to deliver service restoration to end users to meet expected SMP Project Service Level Agreements.
- Assisting with issues related to day-to-day SMP Project team technical needs including, but not limited to, account and password issues, software issues, and connectivity issues on both physical and virtual devices.
- Maintaining, monitoring, and troubleshooting SMP Project virtual devices.
- Test fixes to ensure the problem has been adequately resolved.
- Document solutions to identified and resolved issues to assist other IT personnel who may encounter similar issues.
- Effectively use agency Information Technology systems including Microsoft Endpoint Configuration Manager, Active Directory, and helpdesk systems.
- Record, track, and document incidents, including all successful and unsuccessful decisions made, and actions taken, through to final resolutions.
- Monitor tasks in individual queues, complete assigned incidents, and communicate updates to impacted users.
- Providing detailed shipping information when project staff devices are shipped from LCB HQ, including delivery notifications to teams requesting the device for project staff.
- Track all outgoing equipment, accessories, and peripherals to SMP Project staff for inventory purposes.
- Track equipment, accessories, and peripherals that are returned by SMP Project staff when departing the project.
Qualifications
Required Qualifications:
High School or GED and at least one (1) year of professional experience resolving IT customer service issues.
OR
An Associate degree or higher in Information Technology, or a closely related program.
Preferred/Desired Qualifications:
- Two (2) or more years of recent information technology experience in information technology-related activities such as testing, installing, maintaining, supporting, and/or averting current hardware/software system failures on client applications, hardware, or software products.
- Basic technical knowledge about information technology customer service, incident management, computer hardware and software, and general understanding of an IT environment.
- Experience working with Microsoft Endpoint Configuration Manager (formerly SCCM).
- Experience working with Microsoft Systems Center Service Manager (or other Helpdesk software).
- Experience working with Microsoft Office / Microsoft Office 365.
- Experience working with Microsoft System Center Virtual Machine Manager (or other desktop virtualization software).
- Experience working with Salesforce.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed online application.
- Current Resume.
- Letter of Interest describing how you meet the specific qualifications for the position.
- Three professional references to include a current or recent supervisor with email addresses and phone numbers.
- Attach your unofficial transcripts if you meet the qualifications based on IT or related degree.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email or call (360) 664.1720. For TTY service, please call the at 7-1-1 or 1-800-833-6384.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
