It Support Specialist

We're looking for an individual with talent, curiosity, and commitment. The power we create together – when we combine your strengths with ours – will be unstoppable. Are you ready to join a team that dreams as big as you do?

McHenry County is hiring- dream big.

Role summary:

We're looking for an IT Support Specialist to work full time in the Information Technology department. The IT Support Specialist will provide clients with information and assistance regarding issues with computers and related devices or software. As an IT Support Specialist you will ensure proper computer operation so that clients can accomplish business tasks. This would include receiving, prioritizing, documenting and actively resolving client help requests. This position may involve the use of diagnostic and help request tracking tools as well as require that the individual give in-person hands-on help at the desktop level. Sound intriguing? Keep reading.

Work week hours: 37.50 Monday - Friday

Job Responsibilities:

• Troubleshoot issues with applications and equipment.
• Perform hands-on fixes at the desktop level, including installing and upgrading hardware and software.
• Follow up with client to confirm issues are satisfactorily complete.
• Provide documentation to clients as needed.
• Keep hardware inventory up to date.
• Performs other duties as assigned.

Skills, skills and more skills-

• Comprehensive knowledge of new and current technologies including terminology appropriate to the area of assignment.
• Computer applications related to the work.
• Must have excellent communication skills, both oral and written.
• Performing data entry and formatting data using word processing and spreadsheets as required.
• Ability to manage time effectively and handle multiple demands.
• Project Management best practices and terminologies.
• Ability to conduct research into a wide range of computing issues.
• Ability and desire to take ownership of work assignments and drive tasks to completion.
• Excellent Customer Service skills, especially acquiring ownership of all incidents.
• Maintain and upgrade professional knowledge, skills, and development by attending seminars and training programs and reading trade and professional journals and publications.
• While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 50 pounds.

Minimum qualifications:

Education and Experience:

• High School Diploma.
• Two years of related experience and familiarity with multiple platforms;
• Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications:

• Valid Driver’s License.

What you waiting for? Click on that apply button, you don't want to miss out on all of this fun!

**Any offer of employment is conditioned on the successful completion of a background screening. **

McHenry County is an equal opportunity employer. No applicant for employment shall be discriminated against because of age, race, color, religion, sex, marital status, national origin, Veteran status or disability.

Job Type: Full-time

Pay: $25.42 per hour

Expected hours: 37.50 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person