It Support Administrator

DESCRIPTION OF ESSENTIAL DUTIES:

• Application Architecture and Business Systems
  • Manage and maintain stock room and inventory levels.
  • Record all company assets in the IT Asset Management (ITAM) database.
  • Maintain an understanding of the system and software landscape within the company.

• Platforms and Applications
  • Assist end-users with workstation hardware and application issues.
  • Build, setup, and ship end-user systems and hardware.
  • Ship assets to other locations.
  • Setup user accounts in AD and other applications.
  • Push applications to user workstations via automation tools.

• Development
  • Maintain asset management program (ITAM).
  • Create and update procedures and knowledge base articles.

• System Management
  • Assist end-users to install programs to workstations.
  • Assist end-users in workstation related issues.
  • Setup industrial devices such as scan guns and label printers.
  • Build setup new workstations.
  • Troubleshoot workstation software/hardware issues.

• System Automation
  • Utilize company automation systems to build workstations.
  • Work with system engineers to update automation abilities.
    
• On-site work
  • Assist local staff in on premise technical issues such as printers, cabling, monitors, and other local compute issues.

• Evaluates tools or software technologies with more cost effective or modern options.
• Applies application architecture standards to ensure appropriate conformity for existing and new solutions.
• Identifies opportunities to retire duplicative tools or software technologies.
• Ensures effective development of key business software tools, including workflows.
• Works with Desktop Engineering to ensure enterprise readiness of all cloud solutions.
• Validates that all system solutions follow industry best practice settings and conform to company security policies.
• Assists other Business Technology teams to evaluate new software solutions for compliance with corporate technology and architecture standards.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS: (To perform this job successfully, and individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required).

• Education:  College level completion preferred.
• Experience:  1-3 years in similar field and experience.
• Reading and writing Spanish.
• Proficient with the Microsoft Office Suite.
• Familiar in managing Enterprise systems.
• Familiar in Microsoft Office 365.
• Familiar in Mobile Device Management platforms.
• Familiar in Anti-Virus/Malware products.
• Familiar in endpoint encryption solutions.
• Familiar in Remote Desktop control software.
• Familiar in DNS, DHCP, and common network protocols.
• Well organized.
• Good and documenting processes and technology.
• Ability to follow and update procedures.
• Working knowledge of File Collaboration software such as Box, Atlassian, SharePoint and OneDrive.
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Ability to adapt and learn new tools.
• Productive working independently as well as in teams.
• Proficient in general IT (database, security, networking) concepts.
• Have a proven track record in meeting deadlines and delivering successfully.

PHYSICAL DEMANDS: (The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.  The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “occasionally” means up to 25% of working time, “regularly” means between 26 and 75% of working time, and “frequently” means 76% and more of working time.)

The employee is required to talk and hear. The employee is frequently required to sit and use their hands and fingers, to handle or feel, to manipulate keys on a keyboard and view data on a computer screen.  The employee is occasionally required to stand, climb stairs, walk, reach with arms and hands.  Vision abilities required by this job include close vision.  Some travel and overnight stays required.

WORK ENVIRONMENT: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Work hours: The Level 1 Service Team operatates 24/7 and shift hours may be assigned. Occasional extended work hours may be required. 

Moderate noise (examples: business office with computers and printers, light traffic, plant background noise).  The job is performed under a generally hazard free environment.

Position may also be eligible as “work from home” and must be able to sustain a highspeed stable internet connection. Home office must be secured from unauthorized visitors.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.