It Support Technician I

Digital DataComm, is a Managed Service & Security Provider (MSP/MSSP), providing IT Services and solutions for small, medium and large enterprise companies. We are looking for a socially suave, logical thinker who is able to problem solve using logic and is a power user on Windows OS (I know socially suave and IT don't go together, but we try). If you are looking for a career in IT, to learn the ins and outs, to work along side managers of multiple different organizations helping to support businesses using technology and seeing several different environments this is the job for you. For those that already know the ropes, we are growing and looking for leaders to take point on several projects and initiatives we have to better our service for our clients. Our hybrid work environment, Monday and Friday are work from home (after a training period) is a great mix of getting some face time while also having a couple of days with the benefits of working from home.

If you haven't built your own computer... this is not the job for you, sorry.

Now all the boring company stuff:
Responsibilities:
Successful candidates will have experience in and be responsible for the following:

• Maintain, deploy and set up computer workstations, telephone equipment and other IT related technology
• Maintain employee user rights and permissions in multiple systems ensuring timely setup and removal of users
• Maintain and update systems with necessary patches and software updates
• Field incoming help requests from end users via both telephone and email/ticket requests in a courteous and timely manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Develop help sheets and knowledge base articles for end users.
• Perform related duties consistent with the scope and intent of the position.
• Network/telephone wiring required from time to time
• Some on-call responsibilities as part of a rotating schedule, as the environments are supported 24x7

Must Haves:

• Expertise of Windows desktop operating systems, and computer hardware
• A support oriented mindset

Qualifications:

• IT experience preferred but not required
• Associates degree preferred or equivalent experience in the same field

Nice to Have:

• Knowledge of networking protocols and troubleshooting experience

Benefits:

• Paid time off
• Paid holidays
• 401(K) matching
• Health benefit reimbursement plan
• Work from home Monday & Friday (after training period)

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Help desk: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Orem, UT (Required)

Ability to Relocate:

• Orem, UT: Relocate before starting work (Required)

Work Location: Hybrid remote in Orem, UT