Job Description
Responsibilities:
- Travel to various client locations to perform onsite work on computer and network hardware and/or software.
- Provide helpdesk support to clients.
- Troubleshoot network issues.
- Work proactively to improve clients’ technology.
- Deploy and set up servers, networks, firewalls, switches, wireless networks, etc.
- Communicate with client contacts to make necessary decisions and ensure satisfaction.
- Install/replace/repair hardware and software as necessary.
- Back up all client data to ensure no data loss and maintain the ability to revert to the client's original state.
- Make suggestions for upgrades or changes to enhance the clients’ network/system and improve overall client experience.
- Develop policies and procedures for troubleshooting specialty issues, including identification, documentation, distribution, and resolution.
- Assist the service desk as needed to effectively resolve other outstanding tickets.
- Field telephone calls, email communication, and support tickets regarding computer hardware and software.
- Effectively communicate with internal and external contacts at all levels.
- Promptly enter time into timesheets, tickets, and all other required documents.
- Perform other duties as assigned or otherwise identified.
Required Skills:
- Experience deploying and setting up servers, networks, firewalls, switches, wireless networks, etc.
- Previous IT support experience
- Must be self-motivated, responsive, and have a sense of urgency.
- Excellent communication skills; comfortable talking with people at all levels.
- Ability to manage multiple tasks and deadlines on a tight schedule.
- Strong problem-solving skills.
- Ability to work both independently and as part of a team.
- Attention to detail.
- Ability to learn quickly and adapt to new technologies.
- Strong customer service orientation.
- Must have a valid drivers license
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