It Support Technician

Overview
This position will provide remote IT services for Patients and Staff. About 19 hours per week.
University Of Utah Students preferred for this role.
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position assists with the development and maintenance of activities in one or more of the following IT areas: network communications, systems administration or systems development. The incumbent uses knowledge of LAN/WAN, operating systems, database or application development languages to help design, deploy and maintain IT systems. This position works under the guidance of senior engineers.
This position is not responsible for providing care to patient.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities

• Handles user problems via the phone or web tickets.
• Does basic troubleshooting for customer using provided tools.
• Identifies, researches, and resolves technical problems.
• Documents, tracks and monitors problems to ensure a timely resolution.
• Responds to telephone calls, email and personnel requests for technical support.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Attends team meetings and communicates issues that arise appropriately.
• Works under immediate supervision.
• Other duties as assigned by the help desk manager.

Knowledge / Skills / Abilities

• Ability to troubleshoot issues remotely.
• Flexible, with an excellent work ethic.
• Excellent customer service and communication skills, including written, verbal and telephone skills.
• Ability to follow directions from supervisors appropriately.
• Ability to work well in a team environment.
• Ability to work with Hospital Staff and Patients.

Qualifications
Qualifications
Required

• Currently enrolled in applicable, accredited program.

Qualifications (Preferred)
Preferred:

• Previous contact or call center experience
• Prior IT experience
• Computer Sciences program
• Patient experience
• Privacy experience (FERPA or HIPAA)

Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.

• The worker is required to function in narrow aisles or passageways.

• The worker is subject to hazards such as climbing a ladder.

Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking