It Specialist

FRANKLIN LOAN CENTER seeks an experienced IT Specialist to help support users across the company both onsite and remotely with computer issues, software, computer accessories, PC configuration and training. Franklin is a growing, dynamic, technology forward company, with the opportunity to learn a host of cloud technologies and assist the company delivering the best service to our borrowers, business partners, vendors and employees. The IT Specialist role involves great customer service skills for our internal help desk, diagnostic skills, communications skills, being a team player, and able to support a technology dependent environment with timely and friendly service.

PRIMARY RESPONSIBILITIES

Help desk – provides support through help desk for all requests remotely.

Install and configure software, printers, networking, scanners, phones, etc., remotely and at HQ in Palm Desert, CA.

Troubleshooting/diagnostics of technical, computer, software, network issues remotely and at HQ in Palm Desert, CA. Receive and configure computers and equipment for deployment from HQ in Palm Desert, CA.

Network administrative duties, account creation, password, MFA, group membership.

Inventory, purchasing and resource management.

Communications – strong written and verbal communication skills needed for documentation, ticket write ups, tech articles, and user education.

Security/safety – needs to be conscious of all safety concerns, regulations, protocols, and follow all our company guidelines. Ability to enforce and comply with all confidentiality and secure data access policy.

Ability to keep a positive and friendly demeanor, promote company mission and goals, teamwork, and a desire to pitch in on projects and initiatives for the overall success of our organization.

Continuous skills development in our technology sandbox and having fun while doing it. Loving to learn, tinker, think outside the box, and expand our service to consistently improve our team and company.

Other projects as assigned.

PLATFORMS (Required Experience)

Windows 10/11 experience, the more the better.

PC hardware configuration and installation.

Microsoft Office 365 (Outlook, Word, PowerPoint, Excel, Teams, etc.).

DESIRED EXPERIENCE (not required but you will learn)

Microsoft 360 cloud services.

Entra ID/AAD/User management, Intune/device management, basic admin, tools.

Any experience in vertical mortgage industry software, services, CRM, point of sale, etc.

WHO WE ARE

At Franklin Loan Center "we treat your loan like it's our own". Franklin has been servicing California's residential mortgage lending needs since 1989. We have grown from a regional mortgage banker into a thriving multi-state enterprise across the United States. Franklin Loan Center provides a premier lending experience to our clients in 19 states (CA, AZ, NV, CO, HI, NE, NM, PA, OR, WA, ID, TX, GA, NC, FL, TN, MD, KY, NC) and we are continuously adding new states. All loan Assistance, Processing, Underwriting and DOC's and Funding functions are handled by our own expert team who follow the loan from application to close – unlike other organizations that “farm out” the loan functions to separate divisions or companies. Mortgages are processed in our state-of-the-art systems, and available to clients online to handle document submission and tracking for their convenience and security. Franklin offers a wide variety of tailored products for borrowers. Franklin offers FHA, VA, USDA, conventional, Jumbo, Non-QM, downpayment assistance, HELOC, reverse and bridge loans. In addition, Franklin has access to private funding and broker niche products for more complex transactions. This integrated product/team/system approach allows us to speed the process along and pay special attention to detail for each of our clients anytime, anywhere.

Franklin Loan Center is an Equal Opportunity Employer

Principals Only

Job Type: Full-time

Pay: $24.00 - $31.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Holiday pay
• Hourly pay
• Overtime pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

People with a criminal record are encouraged to apply

Experience:

• computer hardware configuration, installation: 2 years (Required)
• Windows 10/11 and Microsoft Office 365: 2 years (Required)
• software and hardware troubleshooting: 2 years (Required)

Work Location: Hybrid remote in Palm Desert, CA 92260