It Services Specialist

Posting Summary

USC standard hours are Monday - Friday, 8:30 am - 5:00 pm. Must have some
flexibility in working hours in order to meet the needs of the department.

About USC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Benefits for FTE Positions

Position Description

Business Affairs is seeking an IT services Specialist to join its technical team and innovative leadership to advance the student/customer experience. This position will provide the daily technical and administrative support needed for the CarolinaCard office and other auxiliary areas to include food services, bookstore, vending, etc. Primary duties include training, problem solving, routine system checks and website maintenance. Other responsibilities include providing software and hardware technical services, project management and administrative support for the Door Access system, monitoring of the CSGold system and providing customer service equipment troubleshooting services.

Bachelor's degree in Information Technology Systems and at least 1 year of experience; or equivalency

Familiarity with or ability to learn how to install, maintain, repair, modify, design and test card reader and other related hardware. Knowledge of office automation standards and microcomputer hardware and software. Ability to establish working relationships with users, vendors, and office staff. Ability to communicate effectively, both written and verbally, be multi-task oriented and be able to conduct ongoing follow up on tasks and projects from start to finish.

Job Duties

Serves as hardware technician providing day-to-day technical support for CarolinaCard system hardware, which includes installations, hardware programming, procedures for hardware use and training users.
Assists in training of all users of software and hardware as related to CaorlinaCard components , as required, as it relates to the CarolinaCard system hardware.
Installs, supports, maintains, repairs, modifies, tests and upgrades CarolinaCard components, as required, as it relates to the CarolinaCard system hardware.
Manages rental agreements and the rentals of CarolinaCard equipment to departments, student organizations and campus events.

Provides project management duties for old/new construction needs for Door Access System. Provides critical administrative support, reviews requests and evaluates stated needs for Door Access; discusses details with users and meets with contractors on site; supervises installation and ensures Access is working properly before sign off.

Serves as hardware and software technician providing day-to-day technical support for CarolinaCard office and other campuses, as related to CarolinaCard operations. Provides support for ID card production for CarolinaCard operations, to include all campuses issuing ID cards that access CarolinaCard System.

Monitor CSGOLD system and reports daily to identify and resolve equipment problems. Perform daily system checks to ensure CarolinaCard equipment is always working properly and on-line.

Provides trouble shooting support, to include customer problem research and resolution, equipment issue investigation, contractor communication regarding hardware malfunctions, vendor communications regarding software issues, and miscellaneous issues with meal plans and door access.

Position Attributes

Posting Detail Information

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by April 21, 2024.

The University of South Carolina offers a valuable benefits package including but not limited to:

Click here to learn more about why you should work at USC.

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.