It Operations Field Specialist

Job Description
JOB SUMMARY:
Works under general supervision of the Field Support Manager. Provides primary support of hardware and software solutions deployed in various locations. Expertise to resolves user problems presented from the end users through the Support Service Desk. Additionally, this position is responsible for providing support for the Clinical Applications such as RIS, PACS, Dictation, and Teleradiology. Provides support for Network Equipment, Phone Systems, and other IT Infrastructure.
ESSENTIAL FUNCTIONS:

1. Through collaboration with vendors, procurement staff and operational leadership, assess functional needs of the business in relation to hardware and software standards. Maintain and communicate established IS standards to staff. Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment.
2. Assist staff with the installation, relocation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Provide 24-hour on-call service to all required departments and hospitals as scheduled.
3. Act as liaison between IT and Branch Sites/Offices for various IS and Operational projects and evolutions, including management of internal resources and vendor contacts, scheduling, and technical evaluation as needed to ensure timely and accurate completion of projects as business needs dictate.
4. Monitor and complete all support and project related tasks and activities. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution and marking the records as complete.
5. Interacts with Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues.
6. Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs.
7. Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identifies and works with IS Admins support staff to rectify any noted deficiencies.
8. Other duties and responsibilities as requested.

Requirements
EDUCATION/EXPERIENCE:
Level of knowledge equivalent to that ordinarily acquired through completion of a Bachelor's degree in a related technical field, as well as a minimum of 2 years experience related work experience

• Microsoft Certified Systems Engineer (MSCE) preferred.
• CompTIA A+ Certification preferred
• CompTIA Network+ Certification preferred
• Able to lift up to 40 lbs

Demonstrated strong operational and analytical abilities, with superior communication, and interpersonal skills. Ability to communicate effectively with all employees.
In-depth knowledge of PC, printer, file servers, print servers and network operations.
Knowledge of network cabling switches/hubs, routers, firewalls, and network diagnostic tools, network operating systems and TCP/IP protocol is essential.
Strong knowledge of Microsoft Windows operating systems, personal computer software set up and installation, and PC connectivity.
Working knowledge of Microsoft Office Products and other PC based software applications.
High level of proficiency and demonstrated effectiveness in problem determination and resolution.
Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and willingness to work off-hours as the need arises.
Pay Range:
$26 - $32 / hour