It Specialist

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day!

POSITION OVERVIEW:

The IT Specialist will supply end-user support in all things related to computers, mobile devices, networking, software, printers, and copiers where the following services will be performed: set-up, installation, troubleshooting, upgrades, diagnostics, and maintenance in a Microsoft Windows domain environment.

PRINCIPLE RESPONSIBILITIES:

• Provide technical support via ticketing system, email, phone, or chat.
• Support and troubleshoot IT infrastructure including Servers, Desktops, Laptops, and Network equipment.
• Follow up on open tickets to ensure proper response and satisfactory resolution and keep detail-oriented documentation regarding problems and solutions.
• Printer and copier toner and maintenance
• Other duties as assigned.

REQUIRED SKILLS:

• Associates degree or an equivalent of related professional experience is required.
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail.
• Capable of working autonomously and prioritizing tasks in a fast-paced environment
• Microsoft Windows, Active Directory and Office 365 experience.

PREFERRED SKILLS:

• Bachelor's Degree or an equivalent combination of education and related experience are required.
• A+ Certification, Cisco Certified Network Professional, Or Microsoft Certified Professional certifications strongly preferred.
• Knowledge of TCP/IP networking, Microsoft Active Directory and other Microsoft technologies.
• Database experience (MSSQL Preferred)
• Proficient in Microsoft Excel (Formulas, PivotTables, BI Connectivity)

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• 100% on-site
• 300+ Desktop users across multiple locations
• 90% office environment and 10% warehouse environment
• Travel may be required

Professional office environment. Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting up to 50 pounds on occasion.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EOE M/W/Vet/Disabled

The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the teammate cannot perform these duties, the Manager will determine who shall perform these duties.