It Helpdesk Specialist

IT Helpdesk Specialist

San Francisco, CA 94111 (**Local candidates only- onsite 2 days a week)

$40-45hr (Weekly pay + benefits)

12 month contract (Great potential for extension/permanent)

Full-time M-F 8am-5pm

Our client is a privately owned global real estate investment, development and management firm, founded in 1957, with a presence in 395 cities in 30 countries and $95.70 billion of investment assets under Management. They are seeking an IT Helpdesk Specialist to join their team! You will be responsible for providing high-level and efficient end-user support in the use of technology and applications within the company domain. You will resolve issues including but not limited to: user requests for access, new user account creation, termination of user accounts, installing operating systems and software, configuring user profiles. Includes hands-on (remote access) and phone support.

Job duties:

Provide end-user support responding to calls as well as tickets entered into the IT Help Desk System.

Log helpdesk calls received via phone into the Help Desk system.

Open, resolve and close tickets in the IT Helpdesk System.

Escalate issues to other IT groups or outside vendors as appropriate.

Assist users with use of desktop operating systems and application software including, but not limited to, and subject to change: Desktop O/S Windows / MacOS, Microsoft Office (Outlook, Word, Excel, PowerPoint)

Exchange user administration

Messaging support

Mobile Device support

Remote access support (VPN, VPN for RDP and RDS).

Active Directory user and device administration.

Update documentation, as needed.

Provide 1-month after hours support on a rotation basis.

Provide quotes to obtain approval for computer equipment purchases per documented Central Guidelines.

Experience:

Computer Science Technical Degree or equivalent experience

4-15yrs Helpdesk experience supporting end-users onsite and remote

Must have excellent customer service skills, engaging and ability to handle unhappy clients

Excellent communication (phone and in person) skills to effectively support end-users.

Experience to troubleshoot networking issues

Requires excellent attendance and punctual; meetings, work schedule, etc.

Experience to support end-user globally

Knowledge of Networks (TCPIP/DNC/DHCP)

Proficient with Windows desktop/laptop operating systems.

Some experience in troubleshooting Mac OS

Experience with Desktop, laptop, and printer hardware support.

Remote access support (VPN for RDP and RDS)

Proficient with configurations/troubleshooting and setup of PCs, printers and mobile devices.

Experience with mobile Device support and configuration

Working knowledge of Windows network operating system and Active Directory.

Must have experience with Help Desk ticketing systems

Ability to lift 25 lbs. in order to move equipment as necessary and ability to crawl under a desk in order to access equipment as necessary

Must have a can do positive attitude.

Ability to take the initiative to learn and apply technical skills.

Please send your resume. Thank you!

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.