Activations Technician - Enterprise & Wholesale

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Job Description

Brightspeed is looking for an Activations Technician, Enterprise & Wholesale to join our team! In this position you will be responsible for the testing of layer 1 and layer 2, and implementation of services at layers 1 and 2, which include, Ethernet (EVC, UNI, OVC, ENNI, NNI). Your responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation, and post-activation with customers.

As An Activations Technician, Your Duties Will Include:

• Complete activations (new installs, MACs, disconnects) for external customers with oversight
• Partner with the applicable departments to troubleshoot activations for customers CCM's, Account teams, and Field Ops
• Troubleshoot post-activation issues
• Process orders according to SLA's, M&P's, On-Time Performance objectives and quality standards
• Manage the assigned queue (could be an ACD call queue where assigned) to maintain service level objectives
• Maintains and supports the network infrastructure. Update all systems and databases with careful attention to detail
• Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes
• Participate in overnight cutovers with customers that require hot cuts during maintenance windows

Behavioral & Technical:

• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, and ensure key solutions are executed and properly coordinated
• Maintains a commitment to safe practices and holds others equally accountable
• Complete a designated amount of work in a specified timeframe with a high degree of quality
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously

Qualifications

What It Takes To Catch Our Eye:

* Telecommunications or other relative field of study/work

* Certifications in related telecom or networking fields. Minimum of 1 certification

* Fundamental knowledge of the OSI model, working knowledge of Ethernet

* Layer 2 Hardware and Software plus Cisco IOS, Ciena, RAD, Alcatel-Lucent, Calix, Fujitsu

* Exposure to Network Design (LAN, WAN, and ISP) and troubleshooting

* Fundamental knowledge of all Ethernet Topologies

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

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