It Specialist

The IT Specialist plays a critical role in supporting the Company’s core systems. This role will wear multiple hats, providing a combination of network administration, general IT support, ERP system support, website design and Prepress workflow support.

• Oversee daily operations of two facilities (Minnesota and Iowa); Plan, coordinate and implement data and voice technology strategies, to include, performing software and application development, installation and upgrades
• Assist in managing IT vendor relationship/ vendor contracts related to hardware, software and IT services
• Recommend the selection and acquisition of hardware, software and IT-related services and equipment
• Assist in maintaining backup/restore and disaster recovery preparedness
• Maintain confidentiality with regard to information processed, stored or accessed by the network
• Promote and adhere to the Company’s CARES core values which are embedded in all roles, fostering a culture that demonstrates commitment to: Collaboration, Accountability, Respect, Excellence and Safety
• Perform all other duties as assigned
• Network Administration:
  • Manage and maintain the company's network infrastructure, ensuring smooth operation and security
  • Implement and configure network devices such as routers, switches and firewalls
  • Monitor network performance and troubleshoot any connectivity or operational issues
• General IT Support:
  • Provide technical support to staff for a variety of hardware and software issues
    • PC and Mac
  • Troubleshoot and resolve technical problems in a timely and efficient manner
  • Maintain user accounts and manage access controls
  • Develop and administer instructions and/or conduct training for system users on operating systems, relational databases and other applications; assist users in maximizing use of networks and computing systems
• ERP System Support:
  • Provide support to users of the company's Enterprise Resource Planning (ERP) system
  • Troubleshoot issues related to data entry, reporting and other ERP functionalities
  • Stay up-to-date on the latest ERP system updates and features
  • Manage multiple projects and implement enterprise technology tools
  • Assist in implementing future upgrades or additions
• Website Design & Development:
  • Design, develop and maintain the company website using a Content Management System (CMS)
  • Ensure website functionality and compatibility across different devices and browsers
  • Implement search engine optimization (SEO) best practices to improve website visibility
• Prepress Support:
  • Assist with troubleshooting and hardware support
  • Open to learn Prepress workflow systems
  • Assist Chief Systems Officer with workflow automation
  • Maintain knowledge of industry-standard Prepress software and techniques

• Understanding of computer components, operating systems (Windows PC and server, MacOS, Firewall, Active Directory, Microsoft 365, Oracle Server (One Point), Access, VOIP) and common applications
• Knowledge of network concepts, protocols and troubleshooting network connectivity issues
• Ability to identify, diagnose and resolve technical problems efficiently
• Familiarity with data management principles and information security practices
• Knowledge and experience with multi-server network environment
• Excellent written and verbal communication skills to explain technical concepts to non-technical users
• A patient and helpful demeanor to provide excellent technical support to users
• Strong analytical and critical thinking skills to solve complex technical problems
• Ability to prioritize tasks, meet deadlines and manage multiple projects simultaneosly
• Relevant IT certifications
• Desire and willingness to learn new technologies

Education and Experience

• Bachelor's degree in Information Technology, Computer Science or a related field
• Minimum 2-3 years of experience in a Network Administrator role
• Working knowledge of network administration principles and practices
• Project management experience (preferred)
• Strong understanding of computer hardware and software
• Experience with website design and development using a CMS (e.g., WordPress)
• Familiarity with Prepress workflow and software (preferred)
• Experience supporting ERP systems a plus
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team