It Support Specialist

TITLE: IT Support Specialist

REPORTS TO: IT Services Manager

ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for an IT Support Specialist to join our dynamic and values-driven company.

Company Purpose

Inspire a more creative way of living through good design that's good to everyone.

Core Values

• Good design is good. Good design should be reflected in everything we do.
• Keep it simple. Strive for economy in all that you do.
• Everyone is invited to our party. Treat every individual with respect & dignity.
• Our glass is half full. Focus on the positive.
• Be humble. We take nothing for granted.
• Turn it up to 11. Determine what is expected and do a little more.
• Stay curious. Try, learn, improve, repeat.

ABOUT THE ROLE: We are seeking a skilled IT Support Specialist to provide comprehensive technical support to our employees and vendors, ensuring smooth operations of our IT environment. As an integral part of our team, you will diagnose and resolve hardware, software, and networking issues, while maintaining strong client relationships and contributing to the improvement of our IT systems.

WHAT YOU WILL DO:

• Provide IT generalist support to employees and vendors while building greater technical understanding and awareness.
• Meet with employees or vendors to diagnose and resolve software, networking, and hardware issues, both onsite and remotely.
• Install, configure, and maintain employee computer systems and applications.
• Document and resolve incoming service requests and alerts, including application and server outages.
• Increase responsiveness and implement permanent resolutions by identifying trends in service histories.
• Answer support emails and messages, providing timely assistance and guidance.
• Provide occasional onsite support to our warehouse located in Otsego, MN.
• Create and maintain documentation in the knowledge base
• Contribute to the development and maintenance of system, installation, and configuration standards and procedures.
• Share newly acquired information with peers to improve support team capabilities.

IDEAL EXPERIENCE/QUALIFICATIONS*:

• Bachelor's degree in Information Technology or Computer Science preferred, or equivalent combination of education, training, and experience.
• Beginner and/or intermediate technical skills across a wide range of products within our product stack.
• Proficiency in server and workstation hardware, operating systems, and software, including Apple and Microsoft products.
• Excellent time management, organizational, and attention to detail skills.
• Strong interpersonal and communication skills, with the ability to effectively interact with clients and colleagues.
• Strong desire to learn and solve business problems independently.
• Position is based out of Minneapolis, MN headquarters with a flexible working environment/schedule (no full-time remote work available)

• Everyone's welcome to our party! Blu Dot always welcomes candidates with unique and diverse backgrounds. Blu Dot is a member of E-Verify. Applicants must be currently authorized to work in the United States.