Address
Form of work
SalaryAnteris is a structural heart company delivering clinically superior solutions that help healthcare professionals create life-changing outcomes for patients. We are currently developing the first-in-class biomimetic TAVR valve as a growing and inclusive Medtech team with global office locations in Minneapolis, MN, US; Geneva, Switzerland; and Brisbane and Perth, Australia. Help us build a team that will shape the future of TAVR.
Our company is a global organization with a dynamic IT infrastructure, and this role will primarily support our US and Geneva employees. We are seeking a Tier 1 ICT Service Desk Specialist who possesses effective communication skills and a passion for providing quality customer service. This role will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, and will respond to customers in person, over the phone, or via email using Anteris’ IT ticketing system.
Primary Responsibilities:
Help Desk Support (70%):
- Serve as the first point of contact for staff seeking technical assistance via phone, email, or in person.
- Diagnose, research and resolve technical hardware and software issues.
- Effectively advise and assist staff on appropriate action.
- Provide accurate information on IT products and services.
- Direct unresolved issues to the next level of support personnel.
- Identify and escalate situations requiring urgent attention.
- Maintain the highest possible level of staff service.
- Produce accurate, effective training content.
- Other duties as assigned.
Infrastructure Maintenance (30%):
- Monitor, maintain, and optimize on-prem Microsoft Windows HyperV servers.
- Security Patching and updates on HyperV servers and Computers
- Manage and troubleshoot Windows and Linux virtual servers.
Required Skills & Experience:
- 3+ years of IT Support experience
- Strong operational experience with M365, MS Teams, SharePoint, Zoom
- Strong operational experience with Windows 10/11
- This role is 50% based in Eagan and 50% in Maple Grove - reliable transportation is essential
Desirable Experience:
- ConnectWise Automate Experience
- Active Directory and Microsoft Azure AD
- Cisco Meraki, and Palo Alto systems
- Apple; Mac and iOS
- Microsoft Windows Server and HyperV
Desirable Attributes:
- High level of professionalism and ability to maintain confidentiality.
- Ability to prioritize tasks and work under pressure.
- Strong analytical skills and attention to detail.
- Willingness to stay updated with the latest in technology and best practices.
- Demonstrable problem-solving abilities, strong communication skills, and a customer-centric approach.
- Team player with a proactive approach to tasks.
- Excellent staff support skills
- Excellent written and verbal communication skills
- Reliable
- Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
Educational Qualification:
- Desirable Relevant certifications in industry such as CompTIA, Microsoft, Cisco.
Other Information: This role will require periodic collaboration with our US, Geneva, and Australia-based teams. The candidate might need to work in different time zones occasionally, and should be flexible in terms of availability.
What We Offer:
- Opportunity to make a significant impact on the healthcare industry by advancing groundbreaking therapies.
- Collaborative and dynamic work environment with a culture of innovation and excellence.
- Competitive compensation package, including salary, performance-based bonuses, and stock options.
- Career development opportunities and a chance to be part of a growing company that values its employees.
Health and Wellness Offerings:
- Medical, Dental, and Vision Plans
- Flexible Spending Account (FSA)
- 401k + Company Match
- Life, AD&D, Short Term and Long-Term Disability Insurance
- Annual Bonus Plan Eligibility
- Employee Stock Option Plan
- Paid Holidays & Vacation
- Employee Assistance Program
- Inclusive Team Environment
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
Ability to Relocate:
- Minneapolis-Saint Paul, MN: Relocate before starting work (Required)
Work Location: In person
