It Systems Specialist

Job Summary:

UNRL is a dynamic and growing company with a team-oriented culture. We are seeking a highly motivated and skilled IT Systems Technician to join our IT department and contribute to the overall success of our organization. This individual will function as the company’s primary on-site resource, supporting all departments with IT-related issues. We are looking for someone who can deliver exceptional and timely support in a dynamic, fast-paced environment. With a small IT department, we are looking for a self-starter with a “can-do” attitude.

Responsibilities:

• Oversee IT Help Desk by answering tickets and resolving tech issues companywide.
• Troubleshoot and resolve hardware and software problems in a timely manner to minimize downtime.
• Manage Microsoft system admin duties to ensure staff members are equipped with the proper software, access & permissions for their respective roles.
• Manage all IT assets, hardware and software licenses; Accurately track inventory on hand and assets assigned to staff members.
• Oversee IT responsibilities for onboarding and offboarding employees in a consistent and timely manner.
• Set up, install, configure, and maintain employee workstations; Ensure all employees are equipped with the proper technology to perform their jobs efficiently.
• Collaborate with IT team members and outsourced contractors to escalate complex issues and ensure timely resolution.
• Promptly address and eliminate cyber-security threats; Establish systems and processes to prevent future attacks.
• Manage office security systems (cameras + door locks).
• Conduct regular system and software updates, patches, and antivirus maintenance to ensure we are always using the most updated software available.
• Oversee company network tools. Ensure internet, server and other companywide network tools are functioning efficiently at all times.
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides.
• Provide employee IT training, documenting process improvements.
• Stay updated on emerging technologies and best practices in IT support.

Requirements:

• Minimum of 2 years’ experience in IT support or a related field.
• Proficient in troubleshooting Windows and Mac operating systems.
• Strong knowledge of Microsoft Office Suite and other common business applications.
• Familiarity with basic networking concepts and protocols. Knowledge of Ubiquiti UI is a Plus.
• Excellent communication and interpersonal skills.
• Customer-focused with a patient and positive attitude.
• Ability to work independently and collaboratively in a team environment.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Bachelor's degree or certification in Information Technology or a related field is preferred.

Benefits:

• Health Insurance (Immediate Eligibility)
• Dental Insurance (Immediate Eligibility)
• 401(k) Retirement plan with 4% employer match (Eligibility begins after 1 year of employment)
• Annual 401(k) Profit Share Bonus (Eligibility begins after 1 year of employment)
• PTO
• 50% discount on UNRL product
• Access to Trackman Golf Simulator lounge at UNRL HQ

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Saint Paul, MN 55114: Relocate before starting work (Required)

Work Location: In person