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Salary- All required qualifications must be documented on application materials.
Required Qualifications:
- BA/BS degree (preferably IT-related) or a combination of related education and work experience to equal at least four years.
- Solid understanding of software stack including OS (Windows, Mac) and networking.
- Experience providing technical support and troubleshooting IT systems
- Excellent written and oral communication skills
Preferred Qualifications:
- Demonstrated ability to administer Windows and Apple devices (and other operating systems, as needed).
- Experience with communication, presentation, and training on system processes, enhancements, and technology solutions.
- Experience supporting audiovisual technology and software applications.
- Experience supporting technology in a higher education environment.
Job responsibilities
Technical Support (60%)
- Administer workstation and printer support. This includes: OS installs for workstations and laptops, application installs, troubleshooting, applying workstation patches.
- Provide basic computer troubleshooting including repair, upgrade or replacement analysis.
- Provide network support, changes and upgrades, including managing requests for phones, data jacks, wifi access points, etc.
- Coordinate with other CMRR IT staff to implement technology solutions
Process Development Support (20%)
- Develop, establish and enforce quality assurance standards and measures for the desktop computing environment within the organization and ensure compliance with University computing standards to assure high data security.
- Propose and coordinate with CMRR IT staff to evaluate staff computing needs to develop a set of computer hardware & software solutions towards a standardization that economizes support efforts.
- Lead the development of standard operating procedures with documentation on computing support tasks.
Room and Event Audio Visual Support (10%)
- Support AV/Video Conference/Meeting (Zoom/Webex/Conference room equipment) including supporting CMRR and visiting staff in conference and seminar rooms
- Provide end-user support for lecture and event live stream and recording deliverables.
Additional Duties (10%)
- Participate in related University professional groups and/or Communities of Practice to ensure the needs and interests of the center are represented.
- Contribute to, understand, and carry out the IT@UMN vision and strategy.
- Special projects as assigned.
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).
