It Specialist

We have one (1) vacancy to be filled at the IT Specialist I or IT Specialist II level. This is an on-site role and currently remote option is not available.

The Information Technology Specialist I has primary responsibility for the Court Help Desk. The Information Technology Specialist II has responsibility for both network administration and troubleshooting network/personal computer systems in addition to supporting the Court Help Desk. The Information Technology Specialist I and II are distinguished from the higher-level Senior Information Technology Specialist in that the latter serves as a project leader in the application, implementation and utilization of technology. This series is distinguished from the Systems Analyst series in that the latter is primarily responsible for database design and information management services. These classes report to the Chief Information Officer.

• Receives calls from court staff via telephone or email regarding computer hardware, software and network problems; answers questions, determines scope of problem, prioritizes work; provides possible solutions or refers to appropriate staff; maintains records and files of work performed by self and others.
• Provides information to court staff regarding system status, scheduled downtime and other system activities that may affect court operations.
• Maintains computer inventory tracking system and control log of software and equipment; processes requests for purchase of technology related equipment; maintains information technology-related purchase agreements and contracts; acts as liaison with vendors regarding software or hardware problems; obtains and reviews product information.
• Performs data backups; install applications and updates; maintains user files; adds, removes or moves hardware; and performs system upgrade
• Assists with the installation and configuration of personal computer hardware and software, and with the installation and cabling of personal computer and telecommunications equipment.
• Operates and performs routine maintenance and adjustment of peripheral equipment such as terminals, work stations, printers, copiers, scanners etc.
• Works with all other information technology staff to research and analyze court computer needs; makes recommendations regarding the purchase of computer equipment.
• May assist in the instruction of less experienced staff.

DESIRABLE QUALIFICATIONS
Education:
: Possession of a high school diploma, or its equivalent.

Experience:
: Two recent years of increasingly responsible information technical computer support experience.

: Four recent years of increasingly responsible information technical computer support experience, including two years preferably at a level comparable to the Information Technology Specialist I.

Job Type: Full-time

Pay: $62,000.00 - $84,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Hourly pay
• Overtime pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person