It Specialist

About Us: At Astrup Companies, we treat everyone with care and respect while focusing on improving the vitality of independent pharmacies and their ability to offer five-star care through innovation and collaboration. We surround ourselves with coworkers who recognize the importance of a positive culture and the effect it can have on people within an organization and the individuals it serves.

Job Description: The IT Specialist position provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. In addition, the pharmacy has growing needs in data reporting to various internal and external stakeholders. Standout candidates will be excellent problem-solvers, have a wide and varied skill set, and be internally curious and driven to succeed.

Qualifications:

• Required Education/Training/Professional Experience:
  • High School Diploma or equivalent G.E.D required.
  • 1 to 3 years of Information Systems experience
  • Knowledge of Microsoft 365 Products, Crystal Reports
  • Database experience (SQL, MS Access)
  • MS 365 Admin Center - Email Administration, applying/requesting proper licensing to end users.
  • Understanding of MS Operating systems (Windows Server XXXX, Windows 10, Windows 11)
  • Active Directory maintenance

• Preferred Education/Training/Professional Experience:
  • Pharmacy experience preferred.

Core Competencies & Responsibilities:

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Monitor daily performance of computer systems through our internal monitoring software.
• Support data analytics team with building and running SQL queries.
• Create step-by-step training materials with screenshots for end users.
• Excellent customer service skills
• Ability to work in fast paced environment.
• Work with software vendors to troubleshoot issues (NewLeaf and 8 x 8)
• Ask educated questions and listen to customers to determine root cause of issues.
• Work through the problem-solving process with customers, empowering them to do the same in the future.
• Setup new or reload current operating systems on workstations as needed.
• Report significant and recurring issues to the tier-2 support team as needed.
• Complete other duties as assigned.

Performance Requirements:

• Possess a thorough knowledge of organizational policies, procedures, and systems.

• Comply to all Astrup Companies policy and procedures
• Create a culture of positivity and excitement within the workplace.
• Develop constructive and cooperative working relationships with other
  team members. Care. Respect their time, work, and talents.
• Be able to multitask.
• Be focused and disciplined.
• Possess excellent organizational skills, with attention to detail and accuracy
• Be self-motivated and able to work well on an independent basis.
• Display strong customer service skills.
• Innovate - Think outside-the-box. Bring original ideas to the team/organization.
• Embrace our Guiding Principles.
  • Use them to guide decision making.
• Go Beyond!

Physical Requirements & Work Demands:

• Ability to work 40 hours or more per week.
• In a typical 8-hour day, sit for six hours if needed.
• In a typical 8-hour day, stand for six hours if needed.
• The ability to maintain a flexible schedule when need arisess

Working Environment:

• Normal office environment