Address
Form of workSalary : $5,083.87 - $7,276.53 Monthly
Location : CA 95624, CA
Job Type: Full Time
Job Number: 2023-77
Department: Administrative Services
Division:Information Technology
Opening Date: 12/22/2023
Closing Date: 1/21/2024 11:59 PM Pacific
Description
The Cosumnes Community Services District is seeking to establish an eligibility list for the classification of Information Technology (IT) Specialist.
Eligibility List
Candidates passing the critical criteria and who meet the minimum qualifications of the position will be ranked based on their final score in the assessment process and placed on the eligibility list. Once the District has an established eligibility list, the list will remain in effect for twelve months and will be used to fill future vacancies as they occur.
Under close supervision, the Information Technology (IT) Specialist performs professional and technical support, training and troubleshooting duties for hardware, application software, and networks; performs helpdesk duties via telephone and on-site support; installs and maintains hardware, peripherals and software; assists in the preparation of user procedures and documentation; assists in maintaining the District Website and intranet.
Supervision Received and Exercised
Receives direct supervision from the IT Manager or assigned department management personnel. The IT Specialist position does not exercise any supervisory responsibilities but may provide lead direction to lower-level IT staff.
Duties and Responsibilities
Note: The following duties are intended only as illustrations of the various types of work that may be performed. The omission of a specific statement on duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Each individual in the classification does not necessarily perform all the duties listed. Employees may perform other related duties at an equivalent level as required.
Qualifications
Any equivalent combination of training and experience which provides the required skills, knowledge, and abilities may be considered qualifying at the sole discretion of the District. The education or experience requirements may be modified or waived at the sole discretion of the General Manager. At least one of the education or experience requirements must be met; however, both requirements cannot be modified or waived. A typical way to obtain the knowledge, skills, and abilities:
Education and Training:
Special Requirements:
Knowledge of:
Ability to:
Typical Working Conditions
Work is typically performed in an indoor office environment and computer rooms. Occasional work is performed in climate-controlled server rooms; occasional work is performed outside in various types of weather; occasional work is performed in confined spaces. Incumbents are exposed to noise, moisture, dust and vibrations. Work may take place and require travel to and from off-site locations throughout the District.
Supplemental Information
THE PROCESS:
Application Review/Supplemental Review - Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the job, and other needs of the position. All applicants will be notified as to the status of their application after a review of all applications has been completed.
First Panel Interview- The most qualified candidates from the review will be invited to participate in an Oral Panel interview scheduled for January 10, 2024. Should you need accommodations, please contact Human Resources at CSDHR@cosumnescsd.gov or call 916-405-7190.
Second Interview- The most qualified candidates from the first Interview will be invited to participate in the second Oral Panel Interview. Should you need accommodations, please contact Human Resources at CSDHR@cosumnescsd.gov or call 916-405-7190.
Benefits for Full-Time Employees:
ABOUT US
Cosumnes Community Services District serves an estimated 207,000 south Sacramento County residents in a 157-square mile area. Its award-winning parks and recreation services - including the operation of more than 100 parks - operate exclusively within the Elk Grove area of the District. Cosumnes CSD provides fire protection and emergency medical services throughout the District, including the cities of Elk Grove and Galt and unincorporated areas of south Sacramento County.
Our Vision: Be an innovative, inclusive, and intentional, regional leader committed to providing exceptional services that exceed expectations and enhance the quality of life of those we serve.
Our Mission: Cosumnes CSD is dedicated to enhancing the quality of life of the residents, businesses, visitors, and employees within our diverse community by protecting lives, property, and the environment through superior fire suppression, emergency medical services, fire prevention, and special operations response; and by providing parks and recreation services through well-maintained parks and recreational opportunities for health, wellness, and social interactions.
Our Values:
Safety & Mitigating Risk - We protect District employees, as well as mitigate risk and exposure of the District and the public.
Financial Responsibility -We are an accountable, transparent, and stable Agency as we provide quality services through progressive innovations.
High-Quality Workforce -We develop and train a high-quality workforce with an emphasis on professionalism, diversity, equity and inclusion, succession planning, competency, and organizational growth.
Service to the Community -We deliver the highest levels of service to the residents, visitors, and businesses within the District.
Diversity, Equity & Access - We ensure diversity, equity, and inclusion in all aspects of District work.
THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS ANNOUNCEMENT MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
Cosumnes CSD is an equal-opportunity employer. It is our policy to provide equal employment opportunities to qualified individuals without discrimination based on race, color, religious creed, national origin, gender, gender identity or gender expression, sex, sexual orientation, age, disability, medical condition, genetic information, covered veteran/military status, marital status or any other status protected by federal or state law.
Cosumnes CSD Full-time employee benefits for the
01
Do you have a high school diploma, GED, or equivalent?
02
Do you have a valid California driver's license?
03
Please list any certifications you currently possess. If none, indicate N/A.
04
Please list the types of computer software you have experience with and your proficiency level.
05
The application and supplemental questionnaire must be completed fully. An incomplete application or supplemental questionnaire will be grounds for rejection and cannot be revised after submission. Resumes may be attached but applications with "see resume" will be considered incomplete. All statements made on the application are subject to investigation and verification. False statements will be cause for disqualification, or discharge from employment. By checking "yes," I certify that I understand and have followed the application instructions.
06
I understand that only a complete and accurate application will be considered. I have included all current and previous work history and education. Additionally, I understand that responses to supplemental questions are a part of my official application. By checking "yes," I certify that I understand and have followed the application instructions.
Required Question
Location : CA 95624, CA
Job Type: Full Time
Job Number: 2023-77
Department: Administrative Services
Division:Information Technology
Opening Date: 12/22/2023
Closing Date: 1/21/2024 11:59 PM Pacific
Description
The Cosumnes Community Services District is seeking to establish an eligibility list for the classification of Information Technology (IT) Specialist.
Eligibility List
Candidates passing the critical criteria and who meet the minimum qualifications of the position will be ranked based on their final score in the assessment process and placed on the eligibility list. Once the District has an established eligibility list, the list will remain in effect for twelve months and will be used to fill future vacancies as they occur.
Under close supervision, the Information Technology (IT) Specialist performs professional and technical support, training and troubleshooting duties for hardware, application software, and networks; performs helpdesk duties via telephone and on-site support; installs and maintains hardware, peripherals and software; assists in the preparation of user procedures and documentation; assists in maintaining the District Website and intranet.
Supervision Received and Exercised
Receives direct supervision from the IT Manager or assigned department management personnel. The IT Specialist position does not exercise any supervisory responsibilities but may provide lead direction to lower-level IT staff.
Duties and Responsibilities
Note: The following duties are intended only as illustrations of the various types of work that may be performed. The omission of a specific statement on duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Each individual in the classification does not necessarily perform all the duties listed. Employees may perform other related duties at an equivalent level as required.
- Primary contact for the end-user experience (computers, peripherals, software, support and training);
- Provides end-user technical support by phone, email, or in person and evaluates the nature of the request; escalates technical issues when appropriate;
- Performs remote troubleshooting via Remote Assistance or similar support utilities;
- Makes service calls to remote sites to troubleshoot hardware, software or network problems;
- Oversees the Helpdesk and ensures IT is meeting its support commitments;
- Prioritizes multiple issues and insures the most critical problems are given priority;
- Manages computer imaging process and deployments;
- Coordinates the installation and upgrades of hardware, software, and peripheral equipment; configures systems for optimum operations;
- Assists with the administration of District-wide applications such as: VoIP phones, video management systems, Office 365, ERP, Adobe Creative Suite applications;
- Monitors and maintains District technology inventory system;
- Train non-technical workers on the business's information systems;
- Purchase standardized equipment from approved vendors;
- Utilizes local administrator access with limited domain and Office 365 privileges;
- May be required to work evening and weekends to support projects, events or provide backup on-call support;
- May be required to perform other related duties as required.
Qualifications
Any equivalent combination of training and experience which provides the required skills, knowledge, and abilities may be considered qualifying at the sole discretion of the District. The education or experience requirements may be modified or waived at the sole discretion of the General Manager. At least one of the education or experience requirements must be met; however, both requirements cannot be modified or waived. A typical way to obtain the knowledge, skills, and abilities:
Education and Training:
- Completion of a degree or certification in a field such as computer science, A+ or Microsoft from an accredited college, university or technical program in the field of computer science, Information Technology or a closely related field.
- Three (3) years of increasingly responsible experience in information systems or a closely related field that can be directly related to the duties and responsibilities prescribed for the class of IT Specialist.
Special Requirements:
- Must possess a valid California class "C" driver's license, with a satisfactory driving record as determined by the District and maintain it throughout employment.
Knowledge of:
- Principles of and current trends in Information Technology including cloud, office software, hardware technologies and personal computers;
- Current windows operating systems, Microsoft Office Suite and related office software;
- Back Office software including Windows server, IIS, SQL, Office 365, SharePoint and Exchange online;
- Installation, maintenance, upgrades, troubleshooting and repair of computers, hardware and peripherals;
- Local Area Networking (LAN) including TCP/IP, Internet, and IP routing, firewalls, security and VPN;
- Desktop computer imaging processes such as Microsoft MDT, PDQ and/or DISM;
- Active Directory user, group and mailbox management;
- HTML/ASP/ASP.NET authoring and other web-related languages;
- Technical documents and protocols including manuals, schematics, procedures and specifications.
Ability to:
- Prioritize work and effectively handle multiple tasks while working independently or in a team environment;
- Demonstrate excellent customer service skills and ability to develop effective relationships with other co-workers;
- Serve as a role model for other staff members in the organization always exhibiting traits of courtesy, helpfulness and respect; conduct self in service-oriented manner that is attentive and cooperative;
- Be proactive, able to meet deadlines, have a strong attention to detail, and flexible to meet the demands of a dynamic work environment;
- Exhibit strong oral and interpersonal communications skills;
- Demonstrate strong problem solving skills;
- Work under pressure of deadlines, establish and maintain cooperative working relationships with department staff and other District employees;
- Follow and effectively communicate verbal and written instructions;
- Assess and prioritize multiple tasks, projects and demands;
- Analyze problems, identify solutions, and implement methods, procedures and techniques for resolution;
- Work independently and as part of a team.
- Mobility: frequent use of keyboard; frequent sitting at desk or in meetings for long periods of time; occasionally reaching and twisting to reach equipment surrounding desk; occasional walking, standing, bending, stooping, squatting, kneeling, crawling and twisting while performing field work; frequent pushing, pulling or lifting up to fifty (50) pounds.
- Vision: constant use of overall vision; frequent computer use; occasional color and depth vision.
- Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding and reaching; frequent operation of office equipment and tools required to troubleshoot and repair computer equipment and peripherals.
- Hearing/Talking: frequent hearing and talking in person and on the phone.
- Emotional/Psychological: frequent decision making and concentration, frequent public and/or coworker contact; occasionally works alone.
- Driving: ability to use fine and gross motor coordination for driving.
Typical Working Conditions
Work is typically performed in an indoor office environment and computer rooms. Occasional work is performed in climate-controlled server rooms; occasional work is performed outside in various types of weather; occasional work is performed in confined spaces. Incumbents are exposed to noise, moisture, dust and vibrations. Work may take place and require travel to and from off-site locations throughout the District.
Supplemental Information
THE PROCESS:
Application Review/Supplemental Review - Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the job, and other needs of the position. All applicants will be notified as to the status of their application after a review of all applications has been completed.
First Panel Interview- The most qualified candidates from the review will be invited to participate in an Oral Panel interview scheduled for January 10, 2024. Should you need accommodations, please contact Human Resources at CSDHR@cosumnescsd.gov or call 916-405-7190.
Second Interview- The most qualified candidates from the first Interview will be invited to participate in the second Oral Panel Interview. Should you need accommodations, please contact Human Resources at CSDHR@cosumnescsd.gov or call 916-405-7190.
Benefits for Full-Time Employees:
- Full-time employees receive generous medical, dental, life, disability and vision benefits.
- The District participates in the California Public Employees Retirement System (CalPERS). New members in the CalPERS system will receive a retirement formula of 2.7% at 57. Applicants who meet the CalPERS requirements for a "classic member" will receive a retirement formula of 3% at 50.
- All employees of the District participate in the Medicare portion of Social Security.
- Full-time employees receive generous vacation, holiday, and sick leave allowances.
ABOUT US
Cosumnes Community Services District serves an estimated 207,000 south Sacramento County residents in a 157-square mile area. Its award-winning parks and recreation services - including the operation of more than 100 parks - operate exclusively within the Elk Grove area of the District. Cosumnes CSD provides fire protection and emergency medical services throughout the District, including the cities of Elk Grove and Galt and unincorporated areas of south Sacramento County.
Our Vision: Be an innovative, inclusive, and intentional, regional leader committed to providing exceptional services that exceed expectations and enhance the quality of life of those we serve.
Our Mission: Cosumnes CSD is dedicated to enhancing the quality of life of the residents, businesses, visitors, and employees within our diverse community by protecting lives, property, and the environment through superior fire suppression, emergency medical services, fire prevention, and special operations response; and by providing parks and recreation services through well-maintained parks and recreational opportunities for health, wellness, and social interactions.
Our Values:
Safety & Mitigating Risk - We protect District employees, as well as mitigate risk and exposure of the District and the public.
Financial Responsibility -We are an accountable, transparent, and stable Agency as we provide quality services through progressive innovations.
High-Quality Workforce -We develop and train a high-quality workforce with an emphasis on professionalism, diversity, equity and inclusion, succession planning, competency, and organizational growth.
Service to the Community -We deliver the highest levels of service to the residents, visitors, and businesses within the District.
Diversity, Equity & Access - We ensure diversity, equity, and inclusion in all aspects of District work.
THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS ANNOUNCEMENT MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
Cosumnes CSD is an equal-opportunity employer. It is our policy to provide equal employment opportunities to qualified individuals without discrimination based on race, color, religious creed, national origin, gender, gender identity or gender expression, sex, sexual orientation, age, disability, medical condition, genetic information, covered veteran/military status, marital status or any other status protected by federal or state law.
Cosumnes CSD Full-time employee benefits for the
01
Do you have a high school diploma, GED, or equivalent?
- Yes
- No
02
Do you have a valid California driver's license?
- Yes
- No
03
Please list any certifications you currently possess. If none, indicate N/A.
04
Please list the types of computer software you have experience with and your proficiency level.
05
The application and supplemental questionnaire must be completed fully. An incomplete application or supplemental questionnaire will be grounds for rejection and cannot be revised after submission. Resumes may be attached but applications with "see resume" will be considered incomplete. All statements made on the application are subject to investigation and verification. False statements will be cause for disqualification, or discharge from employment. By checking "yes," I certify that I understand and have followed the application instructions.
- Yes
- No
06
I understand that only a complete and accurate application will be considered. I have included all current and previous work history and education. Additionally, I understand that responses to supplemental questions are a part of my official application. By checking "yes," I certify that I understand and have followed the application instructions.
- Yes
- No
Required Question
