It Support Specialist

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently in a collaborative environment, we would love for you to join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.
Under the leadership of the IT Director, this position has responsibility for maintaining and supporting the Local Area Network of computers, servers and telecommunication devices in the office. This includes network, database, email and voicemail servers, computers, printers, and telephone and office equipment.

• Provide local network support on hardware and software applications
• Perform basic server administration; setup users, manage back-ups and virus protection
• Maintain, install and setup approximately 500 user workstations and 40 servers
• Perform computer and network troubleshooting to isolate and diagnose common problems
• Provide application support for Microsoft products
• Maintain network and office equipment inventory and database and
• Assist with Inventory control; administer phone systems; perform PC & laptop imaging
• Create tables, reports, queries, and forms with Access for agency databases
• Liaison with outside technical suppliers, vendors and consultants
• Moderate lifting of computer and technological equipment
• Work to ensure the SharePoint environment meets the needs of users
• Ensure all users have the appropriate support to use SharePoint to its full potential
• Support LAHSA staff training on SharePoint to develop their skills and become more independent and self-sufficient, with the technology needed to support them in their roles
• Ensure appropriate SharePoint security and roles are maintained
• Provide advice on the development and operation of all systems as they relate to SharePoint to support strategic and operational goals.
• Other duties as assigned by the IT Manager or IT Director

• Excellent communication, organizational and interpersonal skills; must be customer service and detail oriented and can communicate with both technical and non-technical staff.
• Must be self-motivated and require minimal supervision.

• Proven professional experience and educational background.

Schedule

• The Chief Executive Officer or designee may change the schedule of positions between remote, hybrid and onsite, as necessary to accomplish LAHSA's business needs.

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.org. Employment Type: Full-time