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Form of workJob Description
Position : IT Assets Inventory Control
Location : City of Industry, CA
The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Skills Preferred Ability to utilize a cellphone in conjunction with a handheld barcode scanning device.
Experience Required Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Experience Preferred
Education Required A high school diploma or equivalent.
Education Preferred
Additional Information Selected candidates will have to pass live scan performed by DPSS. The schedule will be 5/40, Monday through Friday, 8 hour shifts at any or all DPSS locations throughout LA County. Candidates must have a valid driver's license with no restrictions and their own car for transportation. Candidates must use their own cell phones. Candidates must be able to stand, walk, bend, lift up to 40 lbs. and follow directions. Candidates will be trained by DPSS IT Staff to use the handheld scanner and the application asset control system to scan, reconcile and provide final reports. This is a short-term position.
Location : City of Industry, CA
The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Skills Preferred Ability to utilize a cellphone in conjunction with a handheld barcode scanning device.
Experience Required Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Experience Preferred
Education Required A high school diploma or equivalent.
Education Preferred
Additional Information Selected candidates will have to pass live scan performed by DPSS. The schedule will be 5/40, Monday through Friday, 8 hour shifts at any or all DPSS locations throughout LA County. Candidates must have a valid driver's license with no restrictions and their own car for transportation. Candidates must use their own cell phones. Candidates must be able to stand, walk, bend, lift up to 40 lbs. and follow directions. Candidates will be trained by DPSS IT Staff to use the handheld scanner and the application asset control system to scan, reconcile and provide final reports. This is a short-term position.
