Overview
Manage physical assets including device tracking, maintenance, repairs, and ordering. Support systems analysts and tech teams with day-to-day issue resolution and movement of devices. Maintain inventory and keep cycle counts.
Responsibilities
Be on-site and in-office during normal business hours. Limited after-hours support for severity 1 issues only.
Essential Responsibilities
Device Management
Asset Management
Training and Documentation
Applications Support
Work Ethic and Communication Skills
TRAVEL EXPECTATIONS
MANAGEMENT RESPONSIBILITY
Qualifications
EDUCATION /CERTIFICATION
EXPERIENCE
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES
Technical
Business
At GSF, we believe that investing in our associates strengthens our culture and fuels our growth. We care about your well-being, and will support you with the following:
The expected range for this position is $70,000 to $80,000 base/ year
Location, confirmed job-related skills, education, experience, and relevant training will be considered in setting the actual starting salary.
Manage physical assets including device tracking, maintenance, repairs, and ordering. Support systems analysts and tech teams with day-to-day issue resolution and movement of devices. Maintain inventory and keep cycle counts.
Responsibilities
Be on-site and in-office during normal business hours. Limited after-hours support for severity 1 issues only.
Essential Responsibilities
- Daily RMA processing using GSF standard operating procedures.
- Hardware troubleshooting and repair.
- Asset receiving and reconciliation.
- Managing hardware inventory using Avalanche, Asset Panda, Meraki, and ServiceNow.
- ServiceNow ticket management for device failures or repairs.
- Device staging and procurement to deliver to end users for production floor use.
- Manage asset deployments and reclaims (e.g., new hire/termination asset processes).
Device Management
- Assess device operating system provide recommendations.
- Support ongoing projects with device preparation and staging.
- Upgrade devices with the latest firmware.
- Experience with ticketing standards, practices, and workflows (ServiceNow, Jira, DevOps).
- Act as point person for all mobile devices, iPad, wireless printers, label printers, headsets, chargers, Vocollect, etc.
- Experience with RF techniques related to WLAN and Bluetooth testing.
Asset Management
- Experience with inventory and asset control methods, excellent organizational skills.
- Track and manage movement of assets between facilities.
- Familiarity with IT governance processes to track equipment.
- Manage all repair and returns processes.
- [RO5] [KC6] Manage device maintenance contracts.
- Work with teams on equipment needs and create reports on counts and statuses.
- Recommend purchase strategies for equipment that have End of Life, End of Service, or out of warranty.
Training and Documentation
- Develop documentation for standard systems testing and user-acceptance testing.
- Develop user setup and configuration training manuals to streamline the deployment of new devices and implementations.
- Train other team members in device standards, processes, and methodologies.
Applications Support
- Adaptability to learn business applications used on devices (ex. Red Prairie, Vocollect, Microsoft Dynamics 365).
- Able to learn and use software tools to support device and Asset Management including Asset Panda, StageNow, SOTI, Avalanche, SplashTop, Vocollect
Work Ethic and Communication Skills
- Ability to work independently with limited supervision.
- Able to communicate effectively with team members.
- Desire to contribute to a highly collaborative team with enthusiasm and a positive attitude.
- Must be able to lift equipment up to 50 lbs.
- Must be highly reliable and organized, uphold a professional attitude, and adhere to company and customer policies and procedures.
- Perform all essential duties and responsibilities in a safe, ergonomic, and ethical manner.
TRAVEL EXPECTATIONS
- Regular travel requirements (15%) for implementations and go-lives.
MANAGEMENT RESPONSIBILITY
- None - Individual Contributor Role
Qualifications
EDUCATION /CERTIFICATION
- Two-year college required or applicable trade school or commensurate work experience.
- Any of these certifications are a plus:
- AIATAM Certifications: CMAM, CHAMP, CITAD, CITAM
- ITIL 4 Certifications: Foundation or Specialist
- CompTIA Certifications: A+, ITF+
EXPERIENCE
- 1-2 years in an IT-related role (hardware/software support, Asset Management, or similar).
- Experience with MDM applications (Avalanche, SOTI, Mobile Iron, Azure) a plus!
- Experience with Zebra, Honeywell/Vocollect and Printronix devices a plus!
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES
Technical
- RF Device Configuration Management, Automated Testing Tools
- ITIL Incident Management, General Office Applications, Packaged Software, Remote Assistance Tools (SOTI, Avalanche, SplashTop, RDP/RDM)
- Microsoft Excel
Business
- Innovative Solutions
- Functional Writing, Test Plans
- Quality Assurance & Controls, Release Management, Service Level Management, Strategic Sourcing, Technical Writing
At GSF, we believe that investing in our associates strengthens our culture and fuels our growth. We care about your well-being, and will support you with the following:
- Paid time off subject to eligibility, including paid leave (in compliance with state and local regulations), vacation, sick, holiday, jury duty, and bereavement.
- Comprehensive benefits package to support our associates and their families, subject to elections and eligibility: Medical, Dental, Vision, 401(k), Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D), Retirement Plan.
- Associate Development via Education Reimbursement and/or Scholarships, virtual courses, or classroom development experiences.
- Flexible work schedules (subject to your location and role).
- Please note that the compensation details listed in postings reflect the base pay only.
- Additional compensation including bonuses and car allowances are subject to eligibility.
The expected range for this position is $70,000 to $80,000 base/ year
Location, confirmed job-related skills, education, experience, and relevant training will be considered in setting the actual starting salary.