It Administrator And Support Lead For Nextgen

FULL TIME REMOTE

95% OF SUPPORT IS FOR PACIFIC TIME ZONE

UP TO 10% TRAVEL to CORPORATE OFFICE IN HENDERSON, NV

Those candidates without direct experience with NextGen Software will not be considered 

Job Summary:

The Information Technology NextGen Application Administrator and Support Leadwill have primary responsibility as the subject matter expert for the NextGen PM software application deployed across the entire Comp Eye enterprise.  Core functions will include performing root cause analysis and mitigation efforts related helpdesk tickets that are not able to be resolved by IT Level 1 support resources.  In addition, role is responsible for providing proactive technical support, NextGen application software systems, and ensuring the uninterrupted functionality of the application in both field and office environments across the CompEye enterprise is maintained.   Additional responsibilities include functioning as the secondary application Administrator and Support expert for the ModMed PM/EHR application across the CompEye enterprise.

Comprehensive EyeCare Partners (CompEye), is one of the largest vision care management services organizations in the United States and headquartered in Las Vegas. CompEye provides best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Check us out at www.comp-eyecare.com.

Key Responsibilities:

• Software Maintenance: Provide technical expertise in the maintenance, repair, and responsible for the deployment of NextGen software updates, patches across the enterprise, ensuring minimal downtime.
• NextGen technology support: Provide technical expertise and Support to NextGen users impacted by an unplanned event that impacts the abilities of clinics or ASCs from serving patients while minimizing downtime within the NextGen application.
• Collaboration with NextGen software support:  Coordinate with NextGen Vendor technical support for unplanned IT events that aren’t mitigated without engaging the software vendor.
• Coordination with IT Level 3 support resources:  Engage and coordinate with IT Level 3 resources when an issue cannot be resolved by Level 1 or Level 2 IT support resources.
• MIPs reporting consultant:  Primary responsibility is to teach clinic/ASC resources how to create and run standard MIPs reports extracting data from NextGen.  In addition, accountable for providing MIPs consulting to clinic/ASC resources that may include helping to create action plans with the practices to improve MIPs scores.
• Application Administrator:  Primary responsibility to ensure that all software functionality remains compliant and is accountable for performing any required Security Risk assessments or Audits related to the application.  Follows all HIPAA and federal guidelines for PM/EHR platforms supporting Ophthalmology (OPH) and Optometry (OPT) clinics, and surgery centers.
• User Support: Provide hands-on assistance and guidance to end-users, addressing NextGen software issues, and ensuring a high level of user satisfaction.
• Documentation: Maintain/update Standard Operating Procedures (SOPs) related to adding/modify practice or enterprise level permissions, settings, as well as other critical NG application support procedures to enable other IT resources to assist on application updates.

Qualifications:

• Proven NextGen software experience is required.  Sorry, at this time we cannot consider candidates without NextGen experience
• Bachelor’s degree in information technology, MIS, Computer Science, or a related field, preferred. Equivalent work experience will be considered. 
• In-depth knowledge of NextGen software functionality as it relates to OPH, OPT and ASCs, required.
• Basic knowledge of other industry standard EHR applications with the aptitude to become more proficient of other EHR applications.
• Strong problem-solving skills and the ability to assess and mitigate planned or unplanned IT outages or helpdesk tickets.
• Exceptional communication and interpersonal skills to collaborate with team members and end-users.
• Proficiency with IT technology, tools and software as it interfaces with NextGen.

Comprehensive Eyecare Partners offers the following BENEFITS to our valued employees:

15 Paid Days off 
Medical, dental and vision benefits
Scrub allowance for applicable roles 
Paid Holidays
Company paid life insurance plan
401(K)
Paid mileage between practices during work hours
On-going education available including certification reimbursement
Discount Programs Including Vision discounts on products and services