Intake Specialist, Bushwick Homebase

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Intake Specialist is the first point of contact responsible for welcoming clients into the RiseBoro Homebase Homelessness Prevention Program in NYC. The program is a community-based initiative that assists households that are at risk of shelter entry to resolve their housing crisis and lay the groundwork for self-sufficiency. The Intake Specialist will be representing RiseBoro in the community and interacting with prospective clients, service providers, funding agencies, and community stakeholders. Specific duties and responsibilities include:

• Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provide all individuals with information on community resources
• Screen and assess individuals for program eligibility and determine the appropriate next steps for all individuals seeking assistance
• Review eligibility documentation to ensure compliance with contractual guidelines
• Coordinate with the supervisor in scheduling new client intake
• Ensure all client resources are up-to-date and available in reception area
• Perform periodic outreach activities to publicize the program offerings and communicate the availability of services
• Receive and sort mail deliveries
• Ensure the reception area is organized, safe, and presentable
• Ensure accuracy when performing administrative tasks i.e., data entry, filing, copying, and faxing
• Maintain daily logs of client and staff signatures; ensure all sign daily
• Assist in preparing letters and documents for community-based outreach activities
• Other duties as assigned

COMPETENCIES

• Bilingual English/Spanish speaker required
• Knowledge of the NYC public benefits system, HRA, and DHS preferred
• Ability to demonstrate a high level of professionalism and strong presentation skills
• Proficient in scheduling software i.e., Appointments Plus
• Experience working in non-profit organizations preferred
• Excellent customer service skills and interpersonal skills
• Excellent oral and written communication skills
• Excellent organizational skills with attention to detail
• Ability to effectively multi-task, follow up processes, and produce quality work on time
• Ability to work independently and collaboratively as a team
• A self-starter with a positive enthusiastic attitude
• Ability to work with a diverse population, and contribute to building a positive team spirit
• Ability to be flexible and adaptable
• Commitment to RiseBoro’s mission, vision, and values
• Experience in Microsoft Office Suite and client databases preferred
• Ability to exercise good judgment and maintain confidentiality, particularly with client information
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION AND EXPERIENCE

High School Diploma or High School Equivalent (HSE/GED) required

EEO/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.