Bilingual Centralized Intake Specialist (English/ Spanish)

Major Responsibilities/Activities:
Centralized Intake & Assessment Responsibilities:

• Accept initial call, engage, assess, obtain demographic info, verify insurance, etc
• Collaborate with Supervisor of Fiscal Services regarding insurance issues
• Work in partnership with various referral sources to assist with appropriate linkage of clients
• Determine best fit with clinician - maintain intake availability in clinicians' schedulers
• Assist clients with linkage to other community resources as needed
• Collaborate with Psychiatric Services and Intake Coordinator, Director of Clinical Operations & EMR, Director of Clinical Services, and Clinical Supervisors regarding clinician caseload
• Add clients to high risk list when appropriate
• Daily check of HealtheLink alerts and icarol system for calls to Crisis Services & follow up with clinicians as necessary
• Support agency's goals of centralizing intake and coordinating with other Child and Family Services programs
• Collaborate with community partners to increase awareness of services provided

Additional Duties:

• Conduct monthly Utilization Reviews, monthly Quality Assurance reviews, and participate in
  Special Review Committee Meetings
• Provide assistance to clinicians as requested
• Collaborate with Office Manager regarding administrative/office issues
• Possess a working knowledge of Credible EMR system
• Utilize Agency phone and email systems following standard customer services protocol,
  which includes answering the telephone in a timely and professional manner, directing calls
  appropriately and returning phone and email requests promptly; demonstrate excellent
  phone etiquette and customer service skills; and demonstrate knowledge of agency
  programs and services
• Maintain positive working relationships with program staff and others within the agency
• Demonstrate strong interpersonal skills during interactions with internal and external
  customers
• Models and practices sensitivity, fair treatment and acceptance of diversity in all
  interpersonal interactions
• Participates and contributes to program Quality Improvement process

Minimum Requirements:

• High School Diploma/GED required; Bachelor's Degree preferred
• Bilingual in English and Spanish required
• Experience with Credible EMR system preferred
• 2 years of experience working in the mental health field
• Knowledge of community resources and programs throughout WNY
• Strong computer skills
• Strong communication skills

Competitive Pay Range$24-$27 per hour based on experience
CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.

• Paid Time Off (PTO)
  -20 PTO Days (25 Days After Five Years of Employment)
  -14 Paid Holidays (includes 2 flex holidays)
  - Bereavement: Four Paid Days
  - Paid Jury Duty
• Employer Paid Life Insurance
• Medical, Two Plan Options
• Dental, Two Plan Options
• Vision Insurance
• Wellness Program and Incentives
• Health Savings Account (HSA) and Quarterly Employer-Contributions
• Healthcare Flexible Spending Account (FSA)
• Dependent Care FSA Retirement
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions After Two Years

CFS Diversity Statement: Within our agency and in the communities that we serve, C&FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.
Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)