Intake Specialist

Job Summary:

Responsible for taking initial intake information for patients requiring paraprofessional care only. Obtains initial authorization and ensures that all cases are processed in a timely manner to promote continued growth for the company.

Essential Job Functions/Responsibilities:

• Answers phones, and gathers all required information needed for admissions on paraprofessional cases MLTCs, MCO, Private Pay, Medicaid, Long Term Insurance, NYC Aging, etc..

• Inputs data - Documents all data in the Referral Management Log.

• Communicates with patients/families regarding start of care dates.

• Communicates with contract agencies to ensure that the required information is obtained.

• Advises Clinical Team, Booking Team, and Coordination Department of all new cases.

• Reviews all faxed/ emailed referral list and accepts appropriate cases.

• Monitors all emails and responds in a timely manner.

• Monitors the HHAexchange Link to accept and decline cases.

• Monitors and follows ups on all referrals in the Referral Management Log

• Converts/admits all accepted cases, once the Authorizations have been received

• Reviews all authorizations to confirm accuracy

• Verifies benefits of all Long-Term Insurance policies

• Runs Reports as needed

• Performs other duties as assigned.

Skills and Abilities:

• Excellent communication skills.

• Exceptional Customer Service and Professional demeanor.

• Ability to act with integrity, professionalism, and confidentiality.

• Proficient with Microsoft Office Suite and other related software.

• Solid problem-solving skills.

• Excellent interpersonal and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Ability to prioritize tasks; excellent time management skills.

• Able to multitask efficiently and effectively.

Qualifications:

• Is at least eighteen years of age.

• High School Diploma

Nice to Have:

• Experience with HHAeXchange

• Prior Experience in Home Health Care

Functional Abilities:

• Able to perceive and follow written instructions and document information accurately.

• Able to perceive, convey, relay and clearly exchange and communicate information.

• Able to document information on software portal.

• Able to verify accuracy of written materials, documents, log in and clearly communicate information.

• Must be able to lift and stoop effectively so as to be able to perform the above-listed responsi biIities.

• Must be able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.

The above statements are only meant to be a representative summary of the major duties and responsibilities of this job. The employee may be requested to perform job related tasks other than those stated in this description and the scope of the job may change as necessitated by business demands.

PERSONAL- TOUCH HOME CARE, INC. and its affiliated companies are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Long Island City, NY 11106: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully vaccinated against COVID-19?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person