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Salary- Position Description
Tacoma Public Utilities (TPU) is looking for a skilled Instructional Designer. Under the direction of the Training & Performance Optimization Manager, this position would support the design and development of training for the Customer Services Division of TPU. The Instructional Designer will collaborate with all divisions within TPU to collect requirements and produce a variety of training materials including eLearning, videos, graphics and documentation.
Ideal Candidate:
The ideal candidate will lead the needs assessment, design and development of training materials to deliver information related to policies, procedures, best practices, and program implementations for Customer Service's staff. They should have proven collaborative skills, stakeholder and subject matter expert management experience. They will have a broad set of design skills and ability to use software such as Articulate 360, Vyond, Canva, and Learning Management Systems.
Primary Duties:- Conduct needs assessments based on identified department needs
- Align programs with the organizational goals and vision of the department
- Design and develop sustainable eLearning using best practices in adult learning and agile training development
- Build strong relationships with subject matter experts and stakeholders to ensure a successful project delivery
- Update existing training to meet current training expectations
- Provide input in the selection of training and development materials
- Consider how this organization structures the career process of employees and ties career development into succession planning and/or strategic planning
- Participate with management to improve the organization's visioning, empowering, learning, and problem-solving processes
- Provide organizational change management support to Customer Services projects
- Qualifications
Minimum Education*
Bachelor's degree in business or public administration, communications or directly related field
Minimum Experience*
4 years of progressively responsible customer service experience.
*Equivalency: 1 year of experience = 1 year of education- Selection Process & Supplemental Information
This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!
City of Tacoma Commitment to Diversity and Inclusion
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Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.
Reference checks will be conducted on final candidates and appointment is subject to passing a background check.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
- 01Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application.I understand that any form of cheating or falsification will disqualify my application for further consideration.
- Yes
- No
02Do you have an equivalent combination to a Bachelor's degree in business or public administration, communications or directly related field AND 4 years of progressively responsible customer service experience? (Please note education and experience can be substituted on a year for year basis)- Yes
- No
03Please describe your education, training, and any certifications you have in the field of Learning & Development that would be relevant for this role. If you have no related formal education, training or certifications, respond with N/A.04Please describe your experience developing training for adult learners in a customer service environment.05If you are able, please provide a link or attach an example of your instructional design portfolio.06One of the City's Principles that guides us is Equity. Briefly describe how you ensure an equitable training experience when developing training for a variety of learners.07Please tell us how you learned about this job opening.- Job Interest Card notification
- Professional organization
- Military organization
- City of Tacoma employee
- Online job board posting
- Word of mouth
- Indeed
- Careers in Government
- Government Jobs
- Outreach Event
- National Diversity Network
- African American Job Network
- Asian Job Network
- Disability Job Network
- Latino Job Network
- Retirement Job Network
- LGBT Job Network
- Veteran Job Network
- Other
08Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.* Required Question
