Instructional Designer - Careconnect Training (Grand Central/Prelude)

Description

***Hybrid (In Office/Remote)***

PeaceHealth is seeking a Instructional Designer - CareConnect Training for a Full Time, 1.00 FTE, Day position. 

The general salary range for this job opening at PeaceHealth is $33.23 - $49.85. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.

Creates engaging learning activities and course content related to the CareConnect (Epic) Electronic Health Record application suite. Responsible for enhancing, supporting, and maintaining the CareConnect training environments, and supporting other CareConnect projects. Consults with leaders, program managers, analysts and other training professionals on leader and caregiver education needs. Collaborates with other training, operational, and support departments in system-wide training assessments and curriculum development to achieve strategic goals and initiatives. Designs and delivers standardized system training programs aligned with operational workflows for a wide variety of audiences addressing team and individual accountabilities. Mentors and supports Credentialed Trainers (CTs) in delivering training and responding to caregiver needs.

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Details of the Position

• Completes the analysis, design, development, implementation, delivery and evaluation of complex training programs using PeaceHealth training standards, processes, and templates. Measures and compares results to desired outcomes and objectives.
• Configures, tests, and maintains CareConnect training environment build to support simulations and scenario-based learning. Adds and updates build as indicated by optimization bundles, system updates, and upgrades. Works in conjunction with Application & Technical team members to ensure consistency between Production and Training Environments.
• Uses learning theory and technical knowledge to create and deliver a structured educational experience for learners that teaches them new information or improves their skill level in the EHR. Serves as advisor to all stakeholders on the appropriate delivery modalities for caregiver audiences. Conducts in-person and remote instructor-led education for caregivers in the assigned application(s) as needed.
• Implements and/or upgrades existing systems, system optimizations, and new features/functions. Coordinates and develops support plans, prepares test data, executes test plans, processes test results and supports deliverables for the CareConnect training environments.
• Receives and supports routine, complex, and escalated tickets via PeaceHealth's ticketing system. Identifies and resolves issues independently. Serves as first level of support to help credentialed trainers solve complex problems. Analyzes ticket trends and stakeholder feedback to identify caregiver performance gaps and root causes.
• Designs, develops, and maintains application-specific training materials, instructor manuals, eLearning modules, job aids, and documentation procedures using standardized tools and templates. Coordinates and organizes content library and Learning Home Dashboards.
• Develops, deploys, and communicates new and updated materials to credentialed trainers for use in training delivery. Integrates CT feedback to adjust curricula and environment build to support optimal instruction and relevance to caregiver role. Partners with Super User Program Coordinators to communicate and share materials with super users.
• Ensures CTs are trained and equipped to support caregivers in their assigned application area(s). Develops and implements Train-the-Trainer and credentialing programs for other training roles, super users, preceptors, and support services caregivers. Provides coaching to these roles to improve knowledge, classroom delivery, and/or instructional design skills.
• Leads small to medium sized training projects independently or with direction and support from manager or director. Contributes to the use, improvement, and standardization of training processes and documentation.
• Supports training logistics coordination including course scheduling, caregiver role mapping, collecting, and providing attendance data, in collaboration with other members of the team and operational managers.
• Prioritizes and addresses urgent tasks; demonstrates flexibility when priorities change. Monitors time and is responsible for completing tasks and deliverables within the given deadlines independently.
• Performs other duties as assigned.

What You Bring

• Bachelor's Degree or equivalent knowledge and skills obtained through a combination of education, training and experience. (Required)
• Master's Degree: Education (Preferred) or
• Master's Degree: Instructional Design (Preferred) or
• Master's Degree: Performance Improvement (Preferred)

Experience

• Minimum of 3 years experience in training, curriculum development and instructional design. (Required)
• Experience implementing Epic systems and developing and delivering Epic training. (Preferred)
• Experience with large scale technology implementation development. (Required)
• Experience with e-learning development process and common tools, such as Adobe Captivate. (Preferred)
• Experience with remote instructor-led training delivery and common tools, such as Microsoft Teams. (Preferred)
• Experience in a large or multi-campus healthcare organization. (Preferred)

Credentials

• EPIC Certification. (Required within 6 months)
• Epic Training Environment Build certification and experience. (Preferred) 
• Curriculum Development Certification/proficiency. (Preferred)

Skills

• Proficient in MS Office applications (Outlook, Excel, Word and PowerPoint). (Required)
• Technical training development, eLearning development tools, and familiarity learning management systems. (Preferred)
• Project management skills. (Required)
• Proficiency in adult learning theory, motivation, and development. (Required)
• Excellent verbal and written communication skills. (Required)
• Experience with projection equipment and/or webinar technology. (Required)
• Able to travel up to 25% of the time within network and system. (Required)
• Ability to work a flexible schedule. (Required)

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Some time spent on site in medical/hospital setting.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.