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Form of workJoin a collaborative team of product experts dedicated to developing innovative home security solutions that improve the lives of millions. In this role, you'll work cross-functionally with stakeholders in product, engineering, program management, logistics, business intelligence, and go-to-market to support the successful launch of new Ring consumer products, features, and services.
As an Insights Program Analyst, you will be the critical link between our products and customers. You'll engage directly with participants in Alpha, Beta, and Delta testing programs, reviewing and analyzing their feedback to identify key trends and issues. Your quantitative analysis and detailed reports will inform product improvements and drive engineering priorities. You'll also proactively communicate with testers to encourage participation, survey responses, and feature usage throughout each testing cycle.
We're looking for someone passionate about creating the best possible customer experience. You'll thrive in a fast-paced, metric-driven environment and won't hesitate to take ownership and push solutions of discovered issues. Strong analytical abilities are a must, as is the capacity to synthesize qualitative feedback and spot patterns in complex data. Previous experience troubleshooting consumer electronics or software is preferred. Additionally, impeccable writing skills will allow you to clearly document processes and instructions.
Join our team to launch products customers love by ensuring our test programs deliver actionable insights!
Key job responsibilities
- Provide technical, product, and program support in multiple Alpha, Beta, and Delta Programs at a given time.
- Manage participant issues and feedback through various channels; this includes our testing platform, email, and direct message.
- Utilize querying skills to identify and assess diverse metrics for uncovering issue root causes and creating rich reports.
- Identify, aggregate, and report on product trends discovered within the testing programs.
- Write quantitative and qualitative reports on product opportunities to various stakeholder groups.
- Report, escalate, and advise on product issues to various stakeholder groups; including Program Management, Product Management, and Engineering.
- Manage all escalated issues by tracking and gathering required information for engineering team to expeditiously resolve before release.
- Engage testing participants throughout the Trial Program by driving additional feedback, survey responses, and device setup.
- Triage, test, and validate products under development to identify functional and user experience opportunities.
About the team
Ring Trial Support & Analysis Team guarantee our testing participants receive exceptional support while validating products, features, and services from Ring. We act as the voice of participants during execution of a Program, from start to finish; and are the last line of defense to ensure a product, feature, or service is ready for launch. Analysts are ambassadors for the product and most importantly our customers.
We are open to hiring candidates to work out of one of the following locations:
Irvine, CA, USA
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
- 2+ years of experience in Business Analysis, Quality Assurance, or Product Operations.
PREFERRED QUALIFICATIONS
- Experience scripting for automation (e.g., Python, Perl, Ruby)
- Experience working with Tableau
- Experience using very large datasets
- Experience designing, planning, and executing User Acceptance, A/B, Alpha, or Beta Testing.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
