Job description
Act as the subject matter authority to research and resolve issues associated with the most sophisticated and complex leave/disability/ADAA/workers’ compensation claims. Partner with Legal, HR management, internal corporate functions, and external vendors to solve critical claim-related issues. Serve as the primary liaison with internal partners to ensure work processes are efficient, automated, and scalable. Responsible for developing appropriate tools and training for internal partners. Responsible for developing and maintaining reporting tools necessary to manage, administer, and track the data associated with the leave/disability/workers’ compensation programs. Act as internal workers’ compensation guide and liaison with third-party administrator, consultants and internal partners. Responsible for running vendor-focused and cross-functional projects. Act as project lead, develop timelines/milestones, and drive projects to successful completion. Lead and/or complete detailed audits of leave/disability/workers' compensation data and resolve and drive internal or cross- functional improvement efforts.