Inside Sales/Customer Service Representative

About us

Industrial Rivet & Fastener Co. is a growing business in Norwood, NJ. We are professional, agile and our goal is to ensure our staff is well taken care of because we recognize that their hard work and dedication are the driving forces behind our success. We have cultivated a space where employees can take pride in their work and in being an integral part of our family; all while accomplishing their goals in a positive work environment built on mutual respect, professionalism, and a family atmosphere..

Our work environment includes:

• Modern office setting
• Diversity
• Casual dress code
• Wellness activities

Working with Industrial Rivet & Fastener Co. you will find a challenging, fast paced, and rewarding environment. We are a family owned, operated, and growing organization where you’ll find opportunities to advance and thrive through our developmental initiatives. We are seeking an experienced Customer Service Representative to join our team. The successful candidate will be responsible for:

• Join a versatile team where you will be instrumental in producing quotes and sales. As an organization that prides itself on providing a customer service experience unlike any other, this is key to the role.
• As a CSR, you'll be responsible for entering orders, verifying inventory, and liaising with our warehouses for expected delivery dates which is a pivotal role in keeping our products flowing smoothly.
• Ensure that late orders are sorted out promptly and that pending deliveries are confirmed.
• Take ownership of your assigned accounts, with a focus on delivering exceptional customer service as the point of contact that our clients trust and rely on.
• Gain exposure to the world of inventory management and be the backbone of our supply chain. Keep a watchful eye on inventory levels and coordinate releases effectively.
• Navigate and operate our ERP system, ensuring that pricing, quantities, and delivery dates are always accurate.
• Become the go-to person for monitoring shipment statuses and resolving any unexpected changes or delays. Your efforts and eventual expertise will keep our shipping process on track.

Requirements:

• Minimum High School completion, associate degree (a plus).
• Basic computer skills including Microsoft Office
• 1 year of customer service experience
• Background in manufacturing or logistics (a plus).
• Must be able to communicate verbally and in writing in a professional manner.

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Experience:

• Expediting and orders completion: 1 year (Required)
• similar industry: 1 year (Required)

Ability to Commute:

• Norwood, NJ 07648 (Preferred)

Work Location: In person