Customer Services - Guest Service Representative

PRIMARY PURPOSE:

This position is responsible for serving as a Customer Services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but not be limited to:

• Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service

• Delivers on all Simon Service initiatives and delivers excellent service to guests

• Serves as “Seller” function of the Simon Gift Card program, and/or other payment products

• Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs

• Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant

• Ability to respond to guest and retailer inquiries and advise on the appropriate resolution

• Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives

• Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations

• Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals

• Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives

• Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers

• Maintains confidentiality and follows the code of ethics

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent

• 1-2 years of customer service or sales background

• The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times

• Must be at least 18 years of age

• Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests

• Ability to effectively perform multiple tasks for up to 5 hours at a time

• Ability to work a flexible schedule weeknights, weekends, and holidays!

How to apply for Guest Service Representative

1. Visit www.simon.com

2. Select - Careers top right page

3. Select - Search Properties Opening

4. Select - The Mill at Jersey Gardens, Elizabeth, NJ

5. Complete application online and include resume.

Job Type: Part-time

Pay: $15.50 - $16.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Shift:

• Morning shift
• Night shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Work Location: In person