Customer Service Representative (Csr)

We are a multi-faceted customer support and sales management firm with a primary objective to help clients find reliable Customer Service solutions for longevity and stability. At the heart of what we do, our purpose is to increase the ease and accessibility of consumers through one conversation at a time. We're a global leader in creating and executing Customer Service experiences, serving the world's biggest brands across the local area. Our Customer Service Representatives are the face and voice of the brand.

If you are ready to start a career with a firm whose values center around quality training, consistent communication & top of the line mentorship, then our Customer Service Representative position is the next step for you.

We Are Looking For A Customer Service Representative Who Can:

• Meet with potential customers and respond to basic customer inquiries about services, products, billing, and related topics
• Review accuracy of customer account information and document changes to be made to exceed customer satisfaction
• Work with Customer Service Associate and sales team members to achieve measurable Customer Service targets
• Possess a welcoming demeanor towards customers when presented with challenges or objections
• Provide continuous effort to increase the quality of the customer experience, drive company morale and improve business
• Attend training seminars and client meetings to stay on top of relevant product knowledge, current sales promotions, new product launches, and customer acquisition tactics

We Require The Following From Our Customer Service Representative:

• High School diploma or hold an equivalent GED
• Ability to manage time wisely and efficiently accomplish assigned tasks
• Proven ability to implement constructive criticism and learn at an accelerated pace
• Energetic and positive team player, ability to operate in a team environment and independently
• Ability to stay calm, cool, and collected with demanding customers at all times
• Positive and considerate attitude towards all interactions with customers and staff members
• Posses high-quality relationships with senior Customer Service and sales staff
• Implement and adhere to internal policies and procedures

Job Type: Full-time

Pay: $46,422.00 - $52,999.00 per year

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Hackensack, NJ: Relocate before starting work (Required)

Work Location: In person