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Form of workClassification: Contract
Contract Length: 10 months
Job ID: 16337214
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America's top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Technical Analyst to join our team in Overland Park, KS.
Responsibilities:
The Technical Analyst II implements and supports facility, Surgery Center and Central Supply Chain equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility ITG personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division ITG staff rotation.
The Technical Analyst II adheres to and supports HCA Healthcare ITG policies and procedures, and recommends process changes that improve the implementation, automation, maintenance and support of ITG desktop equipment and software.
•Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users
•You will analyze and provide hands-on support for simple to moderate inquiries.
•You will log and track problems; review problem tracking databases
•Perform facility-based moves, adds, and changes (MACs), as needed
•You will maintain documentation for each incident or request, and escalate
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Contract Length: 10 months
Job ID: 16337214
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America's top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Technical Analyst to join our team in Overland Park, KS.
Responsibilities:
The Technical Analyst II implements and supports facility, Surgery Center and Central Supply Chain equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility ITG personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division ITG staff rotation.
The Technical Analyst II adheres to and supports HCA Healthcare ITG policies and procedures, and recommends process changes that improve the implementation, automation, maintenance and support of ITG desktop equipment and software.
•Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users
•You will analyze and provide hands-on support for simple to moderate inquiries.
•You will log and track problems; review problem tracking databases
•Perform facility-based moves, adds, and changes (MACs), as needed
•You will maintain documentation for each incident or request, and escalate
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
