Hr Administrative Assistant (Es Specialist)

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

*This position is currently being offered on a temp-to-hire basis*

Position Summary

The Employee Services Specialist plays an important role in the organization by performing a number of activities related to the company’s human resource functions. The role is primarily responsible, under general supervision, for ensuring full HR administrative support for their assigned region(s), including, but not limited to, maintaining HRIS data, creating HR reports, providing administrative recruiting support, and serving as a single point of contact for basic HR questions.  The Employee Services Specialist will act as an HR liaison, accomplishing goals by building and maintaining key relationships with the field and corporate staff.

Essential Functions

• Administer on-and-off-boarding process for all employees and temporary employees according to written procedures.
• Ensure all employment required paperwork is complete according to department procedures and legal requirements.
• Virtually file documents into appropriate employee online file and HRIS profile.
• Review candidate background checks and escalate any issues in a timely manner.
• Maintain ownership of employee data for assigned region(s); serve as a single point of contact for HRIS information and changes, ensuring accuracy of all HRIS inputs.
• Build and maintain effective working relationships with Hiring Managers and the Regional Administrators in assigned region(s), fostering open lines of communication from the field.
• Provide friendly and knowledgeable customer service by responding to basic inquiries from candidates and employees.

• Manage inquiries submitted to Guild’s Onboarding email group and HR Team inbox and escalate, if necessary.

• Partner with the Compliance Department and the workplace poster vendor to ensure employment and industry notification posters are up-to-date at all branches in assigned region(s).
• Maintain employee confidence and protect operations by keeping human resource information confidential.
• Assist HR team with various audits, research projects, and/or special projects as needed.
• Build regular and ad hoc reports using employee data from HRIS.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Human Resources, Business, or related field preferred, along with a minimum of two years total experience in human resource administrative role(s).
• Strong familiarity with the functionality of HRIS systems, preferably UKG.
• Strong background check
• Advanced Excel skills required.
• Passionate about delivering excellence in customer service.
• Strong interpersonal and communication skills; demonstrated patience and professionalism when interacting with internal customers.
• Ability to manage multiple priorities in a fast-paced, metrics-driven environment.
• Strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Proficiency with data entry, PDF software programs, Microsoft Word and PowerPoint required.
• Ethical, with a commitment to company values.

Supervision

• General supervision required, depending on experience
• Generally follows pre-defined processes and guidelines, escalating more complex issues for advice and resolution
• Applies sound judgment in the execution of core responsibilities
• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental:  Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary: $18/hr to $19.50/hr 

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.