Housing Authority Case Manager

• Adhere to Marion County Housing Authority administrative and operating procedures.
• Explain program policies and guidelines and manage a caseload of program participants and property managers within the assigned program area.
• Verify documents, and calculate tenant income, assets, applicable expenses, and utility allowances, determining family rent amounts.
• Conduct rent-reasonable surveys and rent negotiation.
• Prepare and explain leases and contracts to clients and property managers. Initiate and process terminations of assistance.
• Annually review tenant income and eligibility to determine rent adjustments.
• Act as liaison between a property manager and tenant to resolve disagreements. Review and negotiate rent increase requests.
• May inspect housing units for compliance with relevant federal, state, or local housing standards units before participants move in and annually.
• Notify owners of needed repairs and reinspect to meet applicable Housing Stan­dards.
• Also conducts housekeep­ing inspections and assists in maintenance coordination for owned housing programs.
• Initiate and maintain close communication with owners, managers, and social services agencies to assist families and prevent fraud.
• Investigate and compile legal data in cases of suspected program abuse.
• Prepare evictions, termination of assistance, and attend informal or court hearings.
• Provide applicants and tenants with instructional and informational briefings.
• Perform other duties as assigned.

1. Two years college course work in human relations, public administration or related field; AND
2. Two years of experience working with low-income families or the elderly in a social services agency or Housing Authori­ty; OR
3. Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.

• The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.
• Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County Housing Authority will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to Marion County Housing Authority policy and procedure.
• This assignment is not represented by a union.
• This is a full-time position, which is eligible for overtime.
• Typical Work Schedule: Monday through Friday, 8:00 A.M. - 5:00 P.M, with flexibility depending upon the needs of the department and program.

KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of: accepted modern office practices, procedures and techniques; English composition, spelling and grammar; arithmetic, clerical/accounting principles and processes.

Some knowledge of: techniques of supervision and training; concepts and techniques of prioritizing/organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending on assignment of duties and responsibilities.

Substantial skill & ability to: independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; meet and assist the public, staff, clients and others in a courteous, professional manner; comprehend and adhere to oral and written instructions, communications and procedures; apply basic principles, policies and procedures to specific work assignments; operate modern office equipment; type or operate the keyboard of specific office equipment accurately and at an acceptable rate of speed; teach other staff particular work assignments and the operation of sophisticated office equipment.