Case Manager (Mccfl Housing Support Services)

Working Title: Case Manager 1
Program: Housing Support Services
Pay Range: $26.48 - 29.20 per Hour
Location: The Dalles, OR (This Position will serve all three counties: Hood River, Wasco, and Sherman County)
FTE: 1 
FSLA Status: Non Exempt
Shift one: Sunday to Thursday 8-5
Shift two: Tuesday to Saturday 8-5
Description
We have two positions open!
Shift 1: (4) ten hour shifts during the weekday but may include weekends as needed
** Any weekend work will be eligible for a 5% shift differential.
Shift 2: Friday-Monday, (3) twelve hour shifts and (1) four hour shift but may include weekday coverage as needed

This Position

MCCFL Housing Support ServicesCase Managers 1 provide case management services to assigned clients, (both enrolled and unenrolled), assesses eligibility, assists clients in accessing services, and collaborates with Agency and MCCAC professionals in case planning and service coordination. MCCFL sees housing as a key pillar to recovery. Therefore, MCCFL have partnered with Mid-Columbia Community Action Council, (MCCAC) to specifically serve guests at MCCAC’s Navigation Center “Annex”- a transitional shelter and housing site focused on supporting houseless people to achieve self-sufficiency necessary to secure permanent housing and stabilize there long- term.

MCCFL Housing Support ServicesCase Managers play an especially important role in building trusting, mutually respectful relationships with guests at The Annex who are experiencing behavioral health barriers to housing. By doing so, they are well positioned to inform guests about services that may help them stabilize, and support guests to pursue a wide range of resources available to them. Examples of services offered could include those related to behavioral health, transportation, education, job skill building, health care insurances, affordable childcare, or substance abuse treatment/recovery.

These Case Manager 1 positions will be primarily based at The Annex. Reporting to the Regional Shelter Operation Manager while on site; Supervised by MCCFL The Dalles Adult Mental Health and SUD Clinical Services Supervisor/Team Manager. It is important to note that this position may work in other MCCFL Housing Support locations as assigned and as MCCFL housing programs grow.

Responsibilities

Essential Responsibilities of the Classification: The following list represents the essential responsibilities of the position.  Other duties may be assigned.

MCCFL Housing Support ServicesCase Managers work designated shifts at The Annex site as part of the MCCAC Team throughout the week, during which they will:

• Assist with initial guest intake and Mental Health screenings to help identify those with behavioral health or substance abuse needs.
• Provide Case Management services to all assigned clients. Services are provided in a variety of community settings, with consideration to client preference.
• Will convene support groups or plan group activities among guests to build individual rapport with guests to promote greater emotional and behavioral health, wellness and resilience during challenges.
• Assess eligibility of potential clients utilizing agency standards and processes.  Assist clients in acquiring services and resources needed to achieve treatment goals, (for enrolled clients) and maintain independence within the community.
• Coordinate with other community partners to develop, provide, and maintain a rich array of services and resources for clients. This includes MCCAC’s Housing Stabilization Assistance Programs, housing vouchers, Medicaid, Social Security Benefits, tuition and student support benefits and employment related resources.
• Provide transportation for clients when required.

• Actively participate in joint case planning and coordination with MCCFL multi-disciplinary teams that maybe engaged with the client as well as agency psychiatrists.
• Meet minimum client service productivity requirements as may be set by the Agency to meet requirements of outside funding and/or reimbursement sources.
• Utilize agency clinical software system to prepare current client records and reports as necessary and required.  Maintain timely and congruent progress notes and plans.  Ensure that client records and other documentation are up-to-date and justify the case management services provided.
• Enter Client Specific Data into the Homeless Management Information System database as needed for tracking and reporting.
• Adhere to all clinical and MCCFL program policies and procedures. Remain updated on all applicable rules and OARs.
• Participate in all team and agency meetings as scheduled.  Attend local, regional, and/or state meetings as requested by Supervisor/ MCCAC Regional Shelter Operation Manager.  Within the scope of the position, perform duties independently in the community and promote a positive image of the agency and of MCCAC.
• This position will require travel between both CFL office sites and multiple locations in the community. Due to the nature of the work performed your schedule may vary slightly, as approved, to meet client need.
• Conduct housing stabilization casework using a Housing First Approach and motivational interviewing, trauma- informed, harm reduction, and culturally competent skills to support guests to build on strengths and develop housing stabilization plans according to those strengths.
• Assist with health and safety inspections of Shelter Units if needed in coordination with Property Managers; Assist with other site operations as needed such as managing supplies, coordinating delivery of meals, and supporting the Regional Shelter Operation Manager to carry out mandatory group meetings with guests living on site etc…

Qualifications

Job Specifications : Any eligible combination of education and experience that qualifies the applicant to meet criteria for a Qualified Mental Health Associate (QMHA) and also demonstrates the ability to perform the position’s essential responsibilities. This might typically include:

• Bachelor’s degree in social work, psychology or related human services field AND two (2) years’ responsible experience in human services; OR
• High school diploma and five (5) years of equivalent training and work experience in human services.
• Experience working with the severe and persistent mentally ill population is preferred.
• Bilingual fluency Spanish/English is preferred.
• Must possess a valid Oregon or Washington Driver’s license and be insurable for client service purposes and for travel between business offices, meetings and/or trainings.
• Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 to 407-007-0370.

MCCFL provides reasonable accommodations for qualified individuals with disabilities. To request accommodation in the recruitment or selection process, please contact human resources at 541-288-4359 or email hr@mccfl.org.

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