Case Manager-Bilingual

At your core, you believe that everyone has the right to direct their own life. You understand that each person is born with value and rights. You genuinely care about people, and want nothing more than to see those around you not only succeed, but thrive in what they do. You know that takes effort and team work, and you are eager to do your part.

You like to communicate with people - on the phone, in person and in group settings. You can do all of those things in both English and Spanish.

You enjoy being part of a team - collaborating on issues, sharing what you learn and asking others for help. Yet, you are self-motivated and organized. Creatively looking at situations and problem-solving solutions is fun for you.

If so, you just might be our next bilingual Personal Agent!

Key tasks of the bilingual Personal Agent:

• Be present and available for in-person meetings with staff and customers.
• Complete face-to-face observations as part of assessment and service monitoring.
• Identify the customer's strengths, interests and abilities with a focus on their goals and dreams. Occasionally helping customers see new possibilities for their lives.
• Assess areas of need with consistently applied standards.
• Develop person-centered plans; ensuring the customer's interests and goals drive the process.
• Generate documents in both English and Spanish.
• Connect customers with local resources that match their interests and needs.
• Monitor the success and effectiveness of these supports; helping the customer make adjustments as necessary to meet their goals.

What does the job look like?

• Full-time
• Monday to Friday day shifts, with occasional evenings and weekends.
• Office hours 8am-4:30pm
  • 80% or more of the work should take place in, or about, the office.
  • Much of the work will be conducted within an office setting, including typical office noise, activity and light levels.
  • Office space is shared with at least one coworker.
• Regular travel to other community settings will be required. Position will work out of both our Albany and Eugene offices.
• Exposure to weather conditions throughout all four seasons.
• Will need to transport laptop and other work-related materials.

What can you expect from us?

• A supportive and flexible work environment.
• The resources, equipment and materials needed to do the job and do it well.
• A commitment to manageable workloads.
• An accessible workspace.
• Competitive wages and benefits package.

Benefits:

• $3,000 annual bilingual differential after successful completion of the Introductory Period
• Sick Leave
• Vacation Leave
• Holiday Leave
• Personal Day
• Health Insurance
• Dental Insurance
• Vision Insurance
• Wellness Benefit
• Life Insurance
• Long-term Disability Insurance
• Access to a Flexible Spending Account
• 401(k) & 401(k) matching
• Employee Assistance Program

To apply:

Please go to www.rcoregon.org and click the "RCO Jobs" link at the bottom of the page. All applicants must submit a resume and a cover letter (we actually read them and consider them in our decision-making process).

Wondering if you might be the bilingual Personal Agent we are looking for?

We are looking for someone with these skills and qualifications:

Required Qualifications:

Education & Experience

• A bachelor's degree in behavioral science, social science, or a closely related field.

-OR-

• A bachelor's degree in any field and at least one (1) year of human services related experience.

-OR-

• An associate's degree in behavioral science, social science, or a closely related field and two (2) years of human services related experience.

-OR-

• Three (3) years of human services related experience.

Knowledge, Skills and Abilities

• Commitment to self-determination and personalized support.
• Demonstrated knowledge of the intellectual/developmental disabilities field and of family dynamics.
• Able to maintain accurate and complete records.
• Able to develop trust and rapport through in-person meetings and contacts with customers, staff and stakeholders.
• Able to communicate clearly and respectfully with individuals with intellectual/developmental disabilities, families, service providers and the general public.
• Able to remain calm when clients become anxious or experience challenging behavior.
• Able to maintain confidential information.
• Able and willing to work evening or weekend hours, as needed.
• Able to work under stress and able to multitask.
• Able to manage time independently and work without direct supervision.
• Able to pass a Criminal History Check, meeting the State's requirements.
• Possess a valid driver's license, reliable transportation, and maintenance of a good driving record.
  • Must be able to frequently drive personal vehicle for extensive local, as well as occasional regional and in-state, travel.
• Able to lift 10 lbs.

Preferred Qualifications:

• Knowledge of community resources.
• Knowledge of caseload management.
• Working knowledge and ability to perform basic word processing tasks.